Customer Service Liaison

13 hours ago


Fatih, Istanbul, Turkey WESCO Distribution Full time

About Us

We are a dynamic and growing company, WESCO Distribution, seeking a talented Sales Growth Specialist to join our team. As an Inside Sales Representative, you will play a crucial role in driving sales growth by interacting with existing customers.

Key Performance Indicators:

  • Increase sales revenue by identifying and capitalizing on opportunities.
  • Improve customer satisfaction by providing exceptional service.
  • Develop and implement strategies to drive sales growth.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Stay up-to-date with industry trends and competitor activity.

Responsibilities:

  • Communicate with customers via phone and email to increase sales.
  • Verify and enter customer orders, transfer orders to fulfillment, explain stock-outs and expected delivery dates.
  • Identify opportunities to increase sales by suggesting related items and explaining features.
  • Analyze customer buying history to improve sales performance.
  • Develop opportunities passed from marketing, outside sales, and national accounts.
  • Generate and follow up on verbal or written quotations to secure orders.
  • Monitor open customer order reports and act on open items.
  • Maintain distribution system backorder report and customer notification.
  • Provide industry trends, competitive pricing, and customer feedback to management.


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