
Customer Service Liaison
13 hours ago
About Us
We are a dynamic and growing company, WESCO Distribution, seeking a talented Sales Growth Specialist to join our team. As an Inside Sales Representative, you will play a crucial role in driving sales growth by interacting with existing customers.
Key Performance Indicators:
- Increase sales revenue by identifying and capitalizing on opportunities.
- Improve customer satisfaction by providing exceptional service.
- Develop and implement strategies to drive sales growth.
- Collaborate with cross-functional teams to achieve business objectives.
- Stay up-to-date with industry trends and competitor activity.
Responsibilities:
- Communicate with customers via phone and email to increase sales.
- Verify and enter customer orders, transfer orders to fulfillment, explain stock-outs and expected delivery dates.
- Identify opportunities to increase sales by suggesting related items and explaining features.
- Analyze customer buying history to improve sales performance.
- Develop opportunities passed from marketing, outside sales, and national accounts.
- Generate and follow up on verbal or written quotations to secure orders.
- Monitor open customer order reports and act on open items.
- Maintain distribution system backorder report and customer notification.
- Provide industry trends, competitive pricing, and customer feedback to management.
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