Medical Device Specialist
1 week ago
ITH Icoserve
We pioneer breakthroughs in healthcare, helping to improve people's lives around the world. Our portfolio of diagnostic and treatment solutions is crucial for clinical decision-making and treatment pathways.
As a Customer Services Engineer at ITH Icoserve, you will be responsible for installing, repairing, maintaining, and updating medical devices in your region. Your mission is to increase customer loyalty and satisfaction by providing creative feedback on service operations and processes.
Your Key Responsibilities:
- You will perform technical service operations, including installation, repair, preventive maintenance, modifications, and updates.
- You will increase technical, clinical, and application skills to enhance technical service quality.
- You will understand customer needs and problems and arrange necessary actions to create appropriate solutions.
- You will create service contract sales opportunities and convince customers to buy service contracts.
- You will develop processes and share suggestions with management to increase technical service quality and customer satisfaction.
- You will contribute to SRS infrastructure installation and perform Remote Service via SRS.
Your Qualifications:
- A minimum of 2 years of experience in a relevant field is preferred.
- You must be a resident of the European side of Istanbul.
- A Bachelor's degree in Electronic and Mechatronic Engineering is required.
- You should have a very good command of English.
- Knowledge of medical equipment or high technology systems theory and repair is essential.
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