
Operations Quality Manager
3 days ago
At Ödeal, we're shaping the future of payments. As a dynamic fintech scaleup, we've revolutionized point-of-sale experiences for buyers and sellers alike.
Job Description:- Monitor and evaluate call center interactions to ensure compliance with company policies and quality standards.
- Conduct call listening sessions, perform quality assessments, and provide constructive feedback to customer representatives and managers.
- Develop, implement, and deliver training programs focused on operational processes, customer service excellence, and quality improvement strategies.
- Write, update, and manage call processes and workflow procedures to ensure efficient and smooth operations.
- Identify performance gaps and provide targeted coaching and training interventions.
- Bachelor's degree in a relevant field (Business, Communication, Education, etc.).
- Minimum 2-3 years of experience in call center training and quality assurance.
- Strong understanding of call center operations, customer service processes, and quality control.
- Campus-Style Office: Our office is designed like a campus, featuring amenities like PlayStation, table tennis, multiple meeting rooms, and cozy resting areas.
- Commute Perks: We provide a payment atop your salary for commuting expenses, including public transportation.
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Global Quality Operations Manager
4 hours ago
Fatih, Istanbul, Turkey Amazon Full timeOur Private Brands team is seeking an experienced quality leader to join our ranks as a Global Quality Operations Manager. In this role, you will be responsible for developing and implementing business solutions that drive process improvement and customer satisfaction.About the RoleThis position requires a strong background in product development,...
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Food Quality Assurance Manager
4 days ago
Fatih, Istanbul, Turkey Unilever Full timeJob Overview:We are looking for a highly skilled professional to join our team as a Food Quality Assurance Manager. As a Food Quality Assurance Manager, you will be responsible for ensuring that all products meet the company's high standards of quality and safety. This includes developing and implementing food safety policies, standards, and procedures, as...
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Warehouse Operations Manager
4 hours ago
Fatih, Istanbul, Turkey Amazon Full timeAbout the JobWe're seeking a talented Operations Supervisor to oversee shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. As an Operations Supervisor, you will be responsible for driving the pulse of our operations on the ground and ensuring that customer orders are fulfilled in line...
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Fatih, Istanbul, Turkey ISG - Istanbul Sabiha Gokcen International Airport Full timeAt ISG - Istanbul Sabiha Gokcen International Airport, we're looking for a Facility Management and Quality Control Leader to join our team. In this critical role, you'll oversee the daily operations of our soft services, including cleaning, security, and concierge.Key Responsibilities:Lead daily operations of soft services, ensuring high-quality service...
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Operations Manager
1 day ago
Fatih, Istanbul, Turkey Kardeş Elektrik Full timeWe are searching for a results-driven Production and Maintenance Manager to work with our company in Arnavutköy-Hadımköy.Job OverviewDevelop and implement strategies to improve productivity, quality, and safety across all production sites.Collaborate with cross-functional teams to drive continuous improvement and achieve business objectives.The successful...
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Quality Assurance Manager
5 days ago
Fatih, Istanbul, Turkey Optimas Full timeAbout the RoleWe are seeking a talented Quality Manager to join our team in Tuzla, Istanbul. The successful candidate will be responsible for leading the quality team and ensuring the delivery of high-quality products and services.Key Responsibilities:Lead the quality team to achieve excellence in quality management.Develop and implement quality management...
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Restaurant Operations Manager
7 days ago
Fatih, Istanbul, Turkey Novotel Hotels Full timeJob SummaryWe are seeking a seasoned Restaurant Operations Manager to oversee the daily operations of our restaurant, ensuring exceptional service and food quality. As an Assistant Restaurant Service Manager, you will be responsible for managing staff, monitoring labor costs, and maintaining high standards of food safety and cleanliness.Key...
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Data Operations Manager
4 days ago
Fatih, Istanbul, Turkey Pfizer Remote Work Freelance Full timeWe are seeking a skilled Data Operations Manager to join our team in Pfizer Turkey. As a key member of our Global Operations Services Center, you will be responsible for delivering high-quality data processes that support commercial and marketing back-office activities.About the RoleYou will lead the delivery of all data processes in scope, ensuring timely...
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Credit Operations Manager
4 days ago
Fatih, Istanbul, Turkey Volvo Full timeJob DescriptionAs a Credit Operations Manager at Volvo Financial Services, you will be responsible for managing credit operations and ensuring compliance with company policies. This involves preparing high-quality credit files, contributing to the development of scoring models, and fostering strong relationships with customers and stakeholders.Key Skills and...
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Facilities Operations Manager
7 days ago
Fatih, Istanbul, Turkey CBRE Global Workplace Solutions (GWS) Full timeJob SummaryThe Facilities Operations Manager coordinates and manages the day-to-day activities of the facilities team, ensuring smooth operations and excellent client satisfaction. This role involves developing and maintaining positive relationships with clients, attending regular meetings, and ensuring all client objectives are met in a timely manner.Main...
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Quality Assurance Professional
3 days ago
Fatih, Istanbul, Turkey Ödeal Full timeÖdeal is a fintech scaleup revolutionizing point-of-sale experiences for buyers and sellers alike.Job Title:Training & Quality SpecialistJob Summary:As a Training & Quality Specialist, you'll be responsible for developing and implementing training programs to enhance operational processes and customer service excellence.Key Responsibilities:Monitor and...
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Clinical Operations Manager
7 days ago
Fatih, Istanbul, Turkey Allergan Full timeJob OverviewWe are seeking an experienced clinical operations professional to join our team as a Clinical Operations Manager. This role will be responsible for the execution of clinical trials in various therapeutic areas.About the RoleAccountable for all activities related to site execution, including start-up, execution, and close-out of assigned...
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Director of Operations Management
6 days ago
Fatih, Istanbul, Turkey Wyndham Hotels and Resorts, Inc. Full timeWyndham Hotels & Resorts, a global leader in the hospitality industry, is seeking an experienced and strategic leader to assume the role of Director of Operations Management - Turkiye. This pivotal position offers an exciting opportunity to drive exceptional results across our prestigious portfolio in Turkiye.About the RoleAs the Director of Operations...
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Quality Assurance Manager
4 days ago
Fatih, Istanbul, Turkey Unilever Deutschland Holding GmbH Full timeAbout the Role:The Food Safety Coordinator is a vital position within Unilever Deutschland Holding GmbH, focusing on ensuring product safety and quality throughout the production and supply chain.Main Responsibilities:Lead Food Safety Initiatives: Develop and implement food safety initiatives, conducting risk assessments and developing preventive and...
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Airport Service Operations Manager
7 days ago
Fatih, Istanbul, Turkey ISG - Istanbul Sabiha Gokcen International Airport Full timeWelcome to ISG - Istanbul Sabiha Gokcen International Airport, where your career can take flight. We pride ourselves on creating a warm and collaborative environment for our employees.We are looking for an experienced professional to oversee and ensure the efficient delivery of non-technical services in an aviation environment. The ideal candidate will be...
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Supply Chain Operations Manager
5 days ago
Fatih, Istanbul, Turkey adidas Full timeJob OverviewWe are seeking a highly motivated and experienced Supply Chain Operations Manager to join our team. As a key player in Sourcing, you will drive the vision to be the most agile, competitive, and digitalized supply base in the industry.Key Responsibilities* Independently manage all production, quality, and manufacturing efficiency for specific...
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Quality Assurance Coordinator
5 days ago
Fatih, Istanbul, Turkey Unilever France Full timeJob OverviewWe are seeking a Quality Assurance Coordinator to join our team. As a key member of our supply chain department, you will be responsible for ensuring the quality and safety of our products. Your primary focus will be on food safety management, process development, and training and development.You will work closely with cross-functional teams,...
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Product Quality Manager Lead
3 days ago
Fatih, Istanbul, Turkey Erenperakende Full timeCompany Overview:Eren Perakende, a globally recognized retail brand, has been serving customers for over 30 years. With an extensive network of nearly 600 stores and over 1,000 sales points across 25 countries, we continue to innovate and expand our presence in the industry.Job Description:We are seeking a Product Quality Manager to oversee product quality...
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Product Excellence and Quality Manager
3 days ago
Fatih, Istanbul, Turkey Erenperakende Full timeAbout the Role:We are seeking a Product Quality Manager to join our team and drive excellence in product quality. This role will involve overseeing product quality within the supply chain, ensuring sustainable quality standards, and enhancing internal quality standards through collaboration with suppliers.Key Responsibilities:Conduct regular inspections and...
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SAP Quality Management Expert
6 days ago
Fatih, Istanbul, Turkey Fusion Consulting Full timeAt Fusion Consulting, we are revolutionizing business transformation challenges in the Life Sciences industry through innovative solutions. Our expertise in S4HANA, Data & Cloud, and emerging technologies enables us to deliver unparalleled excellence to our clients.The position of a skilled SAP QM Consultant is available in our team. As a key member of the...