Trade Support Specialist
5 days ago
The ideal candidate will be responsible for providing exceptional customer experiences while managing the logistical flow and aspects of sales support operations. This role involves coordinating order fulfillment, managing sales support activities, coordinating logistics with internal teams, resolving inquiries, and ensuring the smooth flow of trade operations.
Key Responsibilities- Customer Service:
- Respond promptly to customer inquiries via email, phone, and other channels.
- Provide support solutions for sales, logistics, and basic financial matters to ensure customer satisfaction.
- Assist the sales team in preparing quotes and handling customer accounts.
- Analyze sales data and provide insights to enhance customer retention and satisfaction.
- Support Sales Managers and Account Managers with excellent ability to multitask and prioritize in a fast-paced trade environment.
- Maintain detailed records of customer interactions, orders, and logistics operations.
- Generate regular reports on customer service metrics, basic financial, and logistics performance.
- Process and track customer orders, ensuring accuracy and timely delivery.
- Monitor order status and resolve any issues related to delays, inventory, or shipping.
- Collaborate with internal teams locally and globally (sales, warehouse, logistics, custom broker) to fulfill customer orders.
- Oversee shipment planning, tracking, and delivery schedules.
- Work with freight forwarders, carriers, and custom brokers to inform clients accordingly.
- Ensure all shipping documentation (e.g., invoices, customs forms) is accurate and compliant with regulations.
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Infrastructure Support Specialist
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