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Customer Experience Specialist
3 weeks ago
We are seeking a passionate and dedicated Sales Assistant Temporary to join our team at Golden Goose. As a key member of our sales team, you will play a pivotal role in delivering exceptional customer experiences and driving business success.
Key Responsibilities:
- Assist customers in expressing their personality through their ideal dream look, contributing to the store's business objectives, customer satisfaction, and overall store success.
- Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.
- Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.
- Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are showcased accordingly with the brand's image and standards.
- Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.
- Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).
Requirements:
- Fluency in English; other languages are a plus.
- Minimum 1-3 years of relevant experience in luxury retail.
- Self-motivation with a positive attitude and professional selling techniques.
- Good customer focus with strong presentation, interpersonal, and communication skills.
- Ability to monitor, catch, and understand the most relevant industry trends and a good understanding of the local market (online and offline).
- Flexibility to adapt to the evolving needs of the business and our customers.
- Strong team player.
About Us
At Golden Goose, we believe that our strength lies in people's uniqueness. We encourage applications from individuals of all backgrounds, experiences, and perspectives because people are at the heart of everything we do.
