Customer Experience Assistant Specialist

1 day ago


Fatih, Istanbul, Turkey Celikmotor Full time

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As one of the longest-standing companies of the Anadolu Group, Çelik Motor is one of the most well-known companies in the Turkish automotive industry with more than a half-century of experience.

Çelik Motor demonstrates its innovative perspective with the incorporated brands Kia, Garenta, ikinciyeni.com, and Carwizz while leading the way in the industry.

Do you see yourself as part of a change-driven work environment? Are you enthusiastic about the new trends in e-commerce, mobility, automotive, and transportation? Do you have a digital-oriented mindset and are you eager to deliver projects that contribute to our future vision?

If so, come join us for your next adventure We are looking for a Customer Experience Assistant Specialist for our Kia brand

Qualifications

  • Graduated from a university with a bachelor's degree or higher,
  • At least 1 year of experience in customer relations or a related field,
  • Proficient in customer experience dynamics, quality, and operational management processes,
  • Strong verbal and written communication skills,
  • Solution and result oriented,
  • Strong reporting and analytical skills,
  • Strong communication and presentation skills,
  • Proficient in MS Office programs,
  • Good command of the English language.

Job Description

  • Conduct studies to improve customer service quality,
  • Identify and resolve issues to enhance customer satisfaction,
  • Review and direct customer complaints, identify problems, and implement necessary improvements,
  • Monitor roadside assistance and replacement vehicle processes,
  • Take action based on feedback from social media and complaint platforms,
  • Use systems efficiently, analyze customer expectations, and collaborate with business units,
  • Track customer satisfaction metrics such as CSAT, NPS, and CES, and develop projects to enhance the customer experience at dealerships.
Seniority Level
  • Entry level
Employment Type
  • Full-time
Job Function
  • Customer Service
Industries
  • Motor Vehicle Manufacturing
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