Advanced Technical Support Engineer

5 days ago


Fatih, Istanbul, Turkey Logiwa WMS Full time

Becoming part of our team means joining a community that shares your passion for innovation and excellence. As an Advanced Technical Support Engineer at Logiwa WMS, you'll have the opportunity to work with cutting-edge technology and collaborate with talented professionals from around the world.

About the Role:

This is a unique chance to leverage your skills and experience to make a real impact on our customers' businesses. You'll be responsible for analyzing and resolving complex technical issues, collaborating with internal teams, and driving process improvements to enhance customer satisfaction.

Key Responsibilities:
  • Diagnose and troubleshoot technical issues reported by customers using analytical and problem-solving skills.
  • Collaborate with cross-functional teams to develop effective solutions and improve product functionality.
  • Develop and maintain knowledge base articles and documentation to support customer queries.
  • Log and manage customer issues in a ticketing system to ensure seamless customer interaction and resolution.
  • Continuously evaluate and improve support processes and procedures to enhance customer satisfaction and efficiency.
  • Mentor and train junior support engineers to ensure knowledge sharing and skill development.
  • Contribute to sales and account management efforts to drive customer success and growth.
  • Stay updated on industry trends and new technologies to provide proactive support and address customer needs.


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