Technical Support Engineer
1 week ago
We are looking for a skilled Mechanical Systems Technician to join our team in Turkey. As a critical member of our technical support team, you will be responsible for providing top-notch technical support and service to our clients in the land-based sector.
Key Responsibilities:- Install, commission, and maintain Alfa Laval equipment at customer sites, guaranteeing optimal performance and reliability.
- Offer troubleshooting support and resolve technical issues promptly, utilizing your analytical thinking and problem-solving abilities.
- Carry out routine inspections and preventive maintenance to detect potential issues before they escalate.
- Instruct customers on the proper usage and upkeep of Alfa Laval products, fostering their comprehension and confidence.
- Collaborate with the sales team to discover opportunities for service enhancements and improvements, driving business expansion and customer satisfaction.
- Keep accurate records of service activities, including reports and customer interactions, ensuring clarity and responsibility.
- Comply with safety regulations and company policies throughout all service operations, prioritizing the well-being of yourself and others.
- Bachelor's degree in Engineering (Mechanical, Mechatronics, or related field) or equivalent experience, showcasing a solid understanding of mechanical and electrical systems.
- Proven experience in field service engineering, preferably in the industrial equipment sector / rotating equipment, highlighting your expertise and flexibility.
- Strong technical knowledge and skills in mechanical and electrical systems, allowing you to address intricate issues and supply efficient solutions.
- Exceptional communication and interpersonal skills, permitting you to interact effectively with customers, colleagues, and stakeholders.
- Capacity to work autonomously and handle multiple tasks efficiently, prioritizing deadlines and objectives.
- Readiness to travel regularly within Turkey, adjusting to changing situations and needs.
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