Technical Support Associate

2 weeks ago


Fatih, Istanbul, Turkey Alfa Laval Corporate AB Full time

Alfa Laval Corporate AB is a global leader in developing technologies that drive progress in vital areas such as energy, food, water, and shipping. As we continue to innovate and grow, we need dedicated professionals like you to help drive our success. We're currently seeking a Technical Support Associate to join our team.

In this role, you'll be responsible for providing technical support and ensuring the smooth execution of service operations by coordinating and dispatching field service engineers, managing service schedules, and maintaining excellent customer relationships.

Your Key Responsibilities:

  • Providing technical support to field service engineers.
  • Managing service schedules and ensuring all necessary documentation is in place.
  • Closing customer cases when finalized and maintaining accurate records.

Your Qualifications:

  • A degree in business administration, logistics, or a related field.
  • Minimum of 2 years of experience in a coordination or administrative role, preferably within a field service or technical service environment.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Problem-solving skills with a proactive and solution-oriented mindset.
  • Ability to work effectively under pressure and manage multiple priorities.
  • Fluency in English.


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