Technical Support Engineer

1 week ago


Fatih, Istanbul, Turkey Insider Full time

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. We are the #1 AI-native platform for Customer Experience and Marketing—offering marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we've unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment.

When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in various areas.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

As a Technical Support Engineer, you will play a crucial role in the Operational Excellence Team that owns support processes with our partners using our products and services. To succeed in this role, you should be an excellent communicator with solid problem-solving skills.

As a Technical Support Engineer at Insider, you will;
  • serve as an engineer to modify or customize the products based on customers' requirements,
  • troubleshoot the technical issues of the products,
  • communicate with customers using Zendesk Email to provide solutions,
  • consult customers with technical solutions for their requests,
  • collaborate with the Product Team to decrease customization efforts,
  • work with global colleagues to optimize technical and service support processes.
We want you to join us if you;
  • have a Bachelor's Degree in software development related fields (Computer Engineering, Computer Science, Programming, MIS, etc.),
  • know your way around JavaScript, HTML, CSS, and preferably jQuery,
  • have at least a year of experience in supporting a software product, ideally in SaaS or with Software Development teams,
  • have fluency in written and verbal English and Turkish,
  • have a high sense of responsibility and accountability,
  • are able to provide timely responses and follow up systematically,
  • are a natural problem solver with a positive attitude and love for helping others succeed,
  • have good debugging/troubleshooting skills,
  • have good research skills to find solutions.
While we are conquering the world, we are offering you;
  • A chance to work in an international, diverse, and inclusive environment,
  • "Tech Talks" with famous and groundbreaking people from the software world,
  • To be part of an industry that's shaping the future of customer experiences.
  • Access and opportunity to gain a limitless network all over the globe,
  • Access to many hard and soft skills pieces of training to help you improve and challenge yourself,
  • Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge,
  • A space to share your skills through training sessions and workshops if you wish.
  • Inclusive Private Health Insurance,
  • Smart Work Model side benefits to support food and bill expenses,
  • The team activities that are bursting with fun,
  • No Dress Code This is a fast and innovative startup, you can wear whatever you want.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, YouTube, and Medium

#J-18808-Ljbffr

  • Fatih, Istanbul, Turkey Alfa Laval Full time

    Job DescriptionWe are looking for a skilled Mechanical Systems Technician to join our team in Turkey. As a critical member of our technical support team, you will be responsible for providing top-notch technical support and service to our clients in the land-based sector.Key Responsibilities:Install, commission, and maintain Alfa Laval equipment at customer...


  • Fatih, Istanbul, Turkey Schneider Electric Full time

    We are looking for a Technical Support Engineer who is highly motivated and customer-centric talent to join our Customer Care Center team.You will be..Providing remote technical support by phone, email, chat to customers' technical needs on Installation/Setup, Troubleshooting, Maintenance and Product SelectionProviding product warranty process support to...


  • Fatih, Istanbul, Turkey Insider Full time

    Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About usWe are Insider, a B2B SaaS company that drives growth for its clients around the world. We are the #1 AI-native platform for Customer Experience and Marketing—offering marketers a single platform to deliver unique...


  • Fatih, Istanbul, Turkey Medtronic Full time

    We are seeking a skilled technical professional to join our team as a Global Technical Support Engineer. This exciting opportunity will allow you to leverage your expertise in maintaining, troubleshooting, and calibrating equipment, while collaborating with our global team to deliver exceptional service to our customers.About the RoleYou will be based in our...


  • Fatih, Istanbul, Turkey Logiwa WMS Full time

    Becoming part of our team means joining a community that shares your passion for innovation and excellence. As an Advanced Technical Support Engineer at Logiwa WMS, you'll have the opportunity to work with cutting-edge technology and collaborate with talented professionals from around the world.About the Role:This is a unique chance to leverage your skills...


  • Fatih, Istanbul, Turkey DEDIENNE AEROSPACE Full time

    About the JobThis role involves working as part of our Servicing team, providing technical support and ensuring the highest level of customer satisfaction. You will troubleshoot issues and coordinate with internal teams to resolve complex technical challenges.You will work closely with engineers and the quality assurance team to deliver solutions that meet...


  • Fatih, Istanbul, Turkey GRG Banking Equipment (HK) Co. Limited. Full time

    Job Description:The basic responsibility is to provide technical support to banks. The person is measured by how effectively they can locally provide pre and post-sales technical support in a way to win deals and maintain customer satisfaction according to the company's strategies and vision.Provide technical support to banks to solve ATM technical problems...


  • Fatih, Istanbul, Turkey LpsChain Full time

    Direct message the job poster from LpsChainBusiness Operations and HR Manager, Psychology Graduate, Technology BasedLpsChain is a leading provider of secure and scalable solutions, specializing in blockchain-based data storage, project management, workflow planning, and advanced communication tools. Our platform ensures secure data management with a focus on...


  • Fatih, Istanbul, Turkey LpsChain Full time

    LpsChain, a leading provider of secure and scalable solutions, is seeking an experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a critical role in providing timely technical support to clients via calls, emails & remote connections within agreed SLA.Job DescriptionProvide technical assistance to clients to...


  • Fatih, Istanbul, Turkey Avery Dennison Corporation Full time

    Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and...


  • Fatih, Istanbul, Turkey Avery Dennison Full time

    Company DescriptionAvery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability,...


  • Fatih, Istanbul, Turkey Alfa Laval Corporate AB Full time

    Alfa Laval Corporate AB is a global leader in developing technologies that drive progress in vital areas such as energy, food, water, and shipping. As we continue to innovate and grow, we need dedicated professionals like you to help drive our success. We're currently seeking a Technical Support Associate to join our team.In this role, you'll be responsible...


  • Fatih, Istanbul, Turkey Avery Dennison Corporation Full time

    Job DescriptionA technical support engineer will be responsible for providing expert assistance to apparel brand and factory clients. The ideal candidate should have experience in software, data, and digital-related solutions.Key ResponsibilitiesProvide timely technical support via calls, emails, and remote connections.Diagnose and troubleshoot technical...


  • Fatih, Istanbul, Turkey Logiwa WMS Full time

    At Logiwa WMS, we're on a mission to revolutionize the way businesses approach logistics and fulfillment. As a key member of our team, you'll play a vital role in providing advanced technical support to our customers.We're looking for a skilled Technical Support Specialist to join our dynamic team. With a strong background in warehouse management systems...


  • Fatih, Istanbul, Turkey Cogent Networks Full time

    Cogent Networks is a group of IT professionals offering comprehensive services. We have a team with over 10 years of combined experience in IT Services, helping businesses successfully plan, develop, implement, and manage their IT projects.Our company provides a one-stop solution for Managed IT Services, Software Development, and Digital Marketing.Job...


  • Fatih, Istanbul, Turkey Johnson Controls, Inc. Full time

    What you will doSenior Technical Support Engineer-Fire Suppression Systems supports sales and growth initiatives in Turkey by providing technical/design support and training services activities for Fire Suppression Systems. The Engineer is in direct contact with customers and/or via first line customer support in our branches. The Technical Support Team...


  • Fatih, Istanbul, Turkey Picus Security Full time

    Technical Support, CyberSecurity TAC EngineerAre you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read onAbout PicusPicus Security, the leading security validation company, gives organizations a clear picture of their cyber risk based on business context. Picus transforms security practices...


  • Fatih, Istanbul, Turkey Insider Full time

    Career Opportunities at InsiderWe offer exciting career opportunities for skilled professionals who want to shape the future of customer experiences. As a Technical Support Engineer, you will contribute to our success by providing exceptional support to our customers.You will work closely with our Product Team to ensure seamless product performance and...


  • Fatih, Istanbul, Turkey Cogent Networks Full time

    Job DescriptionCogent Networks is a leading IT services provider with over 10 years of combined experience in delivering top-tier support to businesses.This role will primarily act as a backup to the primary engineer, providing on-demand technical support for a few days each year to cover when the primary technician is unavailable. Proficiency in both...

  • IT Support Engineer

    2 days ago


    Fatih, Istanbul, Turkey join Full time

    We are looking for an experienced IT Field Engineer to provide technical support to our global client base. In this role, you will be responsible for traveling to different customer sites, resolving hardware and software issues, and ensuring seamless communication between our team and clients.Key ResponsibilitiesProvide expert-level technical support and...