Data Insights Expert

5 days ago


Fatih, Istanbul, Turkey Dataroid Full time
About Us

We are Dataroid, a leading data analytics platform empowering brands to better understand customer experiences.

We leverage our unified customer data platform, behavioral analytics, and data science modeling capabilities to enable marketers and product owners to gain real-time visibility of customer journeys and gather intelligence.

The Opportunity

We are seeking an experienced Customer Success Specialist to join our team and lead our big data analytics and customer engagement platform in the right direction.

In this role, you will be responsible for building relationships, understanding customer trends, hitting annual targets, and ensuring 100% satisfaction among all customers.

Key Responsibilities

Responsibilities include but are not limited to:

  • Desire to learn an analytics and engagement platform and its strategic plan to achieve and maximize sales targets and expand our customer base, as well as maintaining strong, long-lasting customer relationships with clients.
  • Work with product development teams on priorities and product backlog.
  • Be a part of customer support processes.
  • Provide product feedback and insights to the business and product teams.
  • Ensure 100% satisfaction among all customers.
Requirements

To succeed in this role, you should have:

  • Fresh Graduate pursuing a bachelor's degree in engineering, Business Administration, or any other relevant degree, or a maximum of 3 years' experience in a Technical and/or Business Support function (B2B) dealing with data analysis.
  • Ability to work independently and in a team.
  • Team player, good interpersonal skills.
  • Excellent listening, negotiation, and presentation skills.


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