
Customer Service Insights Manager
3 days ago
Customer Service Insights Manager
About the Role:
- This role involves analyzing data to identify trends and insights that drive customer satisfaction and business growth.
- Developing and maintaining reports and dashboards to track key service metrics is a critical part of this role, supporting sales strategies and driving revenue growth.
- Collaborating with cross-functional teams to optimize service contract renewals and revenue generation is essential to driving business success across the EEMEA region.
- Maintaining direct contact with customers is crucial to building strong relationships and enhancing customer satisfaction, participating in customer meetings to provide expert knowledge on products and services.
- Managing the lead generation process, nurturing leads and communicating opportunities to Sales Representatives, ensures seamless communication throughout the sales cycle.
- Preparing and presenting proposals and ROI analyses to stakeholders highlights the value of our services and drives business decisions.
- Responding to customer inquiries regarding service contracts, warranties, and account management issues provides timely and effective solutions.
Requirements:
A Bachelor's Degree in Data Science, Business, or a related field, along with 2+ years of experience in data analysis, sales support, or customer-facing roles, with proficiency in data analysis tools and software, is required.
Desirable Skills:
- Experience with CRM systems.
- Familiarity with sales tools and data visualization.
- Understanding of service contract management and pricing strategies.
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