Customer Service Insights Manager

3 days ago


Fatih, Istanbul, Turkey Stryker Group Full time

Customer Service Insights Manager

About the Role:

  1. This role involves analyzing data to identify trends and insights that drive customer satisfaction and business growth.
  2. Developing and maintaining reports and dashboards to track key service metrics is a critical part of this role, supporting sales strategies and driving revenue growth.
  3. Collaborating with cross-functional teams to optimize service contract renewals and revenue generation is essential to driving business success across the EEMEA region.
  4. Maintaining direct contact with customers is crucial to building strong relationships and enhancing customer satisfaction, participating in customer meetings to provide expert knowledge on products and services.
  5. Managing the lead generation process, nurturing leads and communicating opportunities to Sales Representatives, ensures seamless communication throughout the sales cycle.
  6. Preparing and presenting proposals and ROI analyses to stakeholders highlights the value of our services and drives business decisions.
  7. Responding to customer inquiries regarding service contracts, warranties, and account management issues provides timely and effective solutions.

Requirements:

A Bachelor's Degree in Data Science, Business, or a related field, along with 2+ years of experience in data analysis, sales support, or customer-facing roles, with proficiency in data analysis tools and software, is required.

Desirable Skills:

  • Experience with CRM systems.
  • Familiarity with sales tools and data visualization.
  • Understanding of service contract management and pricing strategies.


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