Technical Operations Specialist
2 weeks ago
We are seeking a highly skilled Technical Operations Specialist to join our team. As a key member of our operations team, you will be responsible for analyzing customer issues, developing strategic solutions, and ensuring their effective implementation.
Your primary focus will be on providing the fastest and most effective solutions to problems communicated by your leader or manager, while adhering to service levels (SLA) and quality standards.
In this role, you will perform root cause analysis (RCA), recommend strategic improvements to prevent recurring problems, and lead the implementation of these improvements.
You will also guide project teams, assume a directive role in implementing new processes, and manage resources effectively to ensure teams achieve their goals.
Key Responsibilities- Analyze customer issues in-depth and develop strategic solutions.
- Implement solutions with high efficiency, prioritizing problems and requests from leaders or managers.
- Manage solution processes according to SLA and quality standards.
- Perform RCA and recommend strategic improvements to prevent recurring problems.
- Lead the implementation of improvements and conduct comprehensive analyses to improve operational processes.
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