Service Reliability Manager

3 days ago


Fatih, Istanbul, Turkey Vodafone Group Full time
What You'll Do

You will be responsible for the operation, coordination and management of CRM solutions and application servers that mostly critical business processes runs on it.

Ensuring customer satisfaction by managing service requests and tickets that directly affect the customer journey is another key responsibility.

Performance management to ensure platform, hardware, application and content meet the specified end-to-end availability & performance levels. Ownership of capacity planning to secure availability and performance of the platforms against forecasted growth and demand.

Management of service performance: Ownership of the product/service functionality to ensure operational needs for performance management and reporting. Ensure that business processes to support the service are developed and rolled out without being adversely impacted by any changes to the product/service.



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