Amazon Customer Advocate

2 days ago


Fatih, Istanbul, Turkey Amazon Full time

Amazon's Selling Partner Support Team

We are a dynamic and customer-obsessed team that provides critical support to our Selling Partners, helping them overcome technical, operational, and process challenges. As a Selling Partner Support Associate, you will play a vital role in delivering exceptional customer service, analyzing complex customer issues, and driving process improvements.

Your Key Responsibilities:

  • Provide timely and effective support to Selling Partners via phone, email, and chat
  • Analyze and resolve customer issues in a timely and efficient manner
  • Develop and maintain a deep understanding of our products and services to provide accurate solutions
  • Collaborate with internal teams to drive process improvements and enhance customer experience
  • Maintain a strong focus on customer satisfaction and retention

Requirements:

  • Experience in a customer-facing role, preferably in a call center or similar environment
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Fluency in English and French language


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