
Global Service Operations Leader
2 days ago
At Volvo Group, we believe in Inclusion, Diversity, and Equity, allowing each of us to bring our full authentic self to work and thrive in a safe and supportive environment. As a Commercial Services Director, you will play a key role in developing business strategies for services, parts, and accessories, while identifying market potentials and developing dealer structures.
About Our Team:We are a passionate team of individuals who aim for high performance and thrive on teamwork and learning. Every day, we work towards creating a better and more resilient society for the coming generations.
About This Role:
- Develop business strategies for services, parts, and accessories
- Coordinate commercial crew activities and business partner development
- Identify market potentials and develop dealer structures
- Manage claims and local legal issues against Volvo Penta
- Conduct business partner and OEM audits, implementing necessary actions
- Oversee customer surveys and ensure OEM customer satisfaction
- Support and develop service market capabilities and technical competence
- Secure competence development for dealers and internal organization
- Manage, inspire, and develop the team
- Contribute to the service market organization and manage operational performance
- Handle warranty and goodwill processes
- Support the authorization and auditing of service dealers
Main Requirements:
- Minimum 8 years of experience, preferably in the industrial motors sector
- Excellent command of English (written and spoken), including presentation skills
- Highly motivated, goal-oriented, self-directed, and energetic with a strong bias for action
- Ability to quickly understand customer needs and deliver timely solutions
- Effective communication and collaboration skills across different teams
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