Industrial Service Market Director

3 days ago


Fatih, Istanbul, Turkey AB Volvo Full time

At Volvo Penta, we are shaping the future of transportation and infrastructure solutions. As our Industrial Service Market Director, you will play a crucial role in developing business strategies for services, parts, and accessories.

Main Responsibilities
  • Develop business strategies to drive growth and profitability
  • Coordinate commercial crew activities and business partner development
  • Identify market potentials and develop dealer structures
  • Manage claims and local legal issues against Volvo Penta
  • Conduct business partner and OEM audits, implementing necessary actions
  • Oversee customer surveys and ensure OEM customer satisfaction
  • Support and develop service market capabilities and technical competence
  • Secure competence development for dealers and internal organization
  • Manage, inspire, and develop the team
  • Contribute to the service market organization and manage operational performance
  • Handle warranty and goodwill processes
  • Support the authorization and auditing of service dealers
About You

We are looking for a highly motivated and goal-oriented individual with a strong bias for action. The ideal candidate should have excellent command of English (written and spoken), including presentation skills.

The main requirements for this role are:

  • Minimum 8 years of experience, preferably in the industrial motors sector
  • Excellent communication and collaboration skills across different teams
  • Ability to quickly understand customer needs and deliver timely solutions


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