Technical Expertise Professional

7 days ago


Fatih, Istanbul, Turkey Insider Full time

About Us at Insider

We are a B2B SaaS company driving growth for our clients worldwide. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We're backed by top investors and trusted by over 1200 brands.

The Role of Technical Support Engineer

You'll be part of the Operational Excellence Team, working closely with our partners to provide exceptional support experiences. To succeed, you'll need excellent communication and problem-solving skills.

Your Key Responsibilities:

  • Customize products to meet customer needs.
  • Troubleshoot technical issues efficiently.
  • Provide solutions to customers through clear communication.
  • Collaborate with the Product Team to streamline support processes.
  • Optimize technical and service support processes with global colleagues.

What You Need to Succeed:

  • Bachelor's degree in software development or related field.
  • Proficiency in JavaScript, HTML, CSS, and jQuery.
  • At least a year of experience in software product support, preferably in SaaS or software development teams.
  • Fluency in written and verbal English and Turkish.
  • Strong sense of responsibility and accountability.
  • Timely response and follow-up skills.
  • Natural problem solver with a positive attitude.
  • Good debugging and research skills.

Why Work at Insider?

Our international team is diverse and inclusive, offering opportunities for growth and professional development. Enjoy industry-leading benefits, including inclusive private health insurance and smart work model side benefits.



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