
IT Service Delivery Specialist
3 days ago
We are seeking an experienced IT Service Delivery Specialist to join our team at D Tech Cloud. The successful candidate will be responsible for leading customer onboarding and adoption efforts, driving customer satisfaction and adoption through proactive relationship management and strategic planning.
The ideal candidate will have a strong understanding of Microsoft Azure, hybrid cloud solutions, and cloud adoption frameworks, as well as excellent communication, presentation, and interpersonal skills. They will also possess a proven track record of building and maintaining strong customer relationships and a data-driven mindset with the ability to analyze customer usage metrics and derive actionable insights.
Key Responsibilities:
- Customer Onboarding and Adoption
- Lead the onboarding process for new customers, ensuring a smooth transition to D Tech Cloud solutions.
- Drive adoption of Microsoft Azure and hybrid cloud technologies by delivering tailored training, best practices, and resources.
- Customer Relationship Management
- Develop and maintain strong, trusted relationships with stakeholders at all levels.
- Understand customer goals, challenges, and business processes to ensure our solutions meet their needs.
- Strategic Planning and Value Delivery
- Collaborate with customers to create success plans, aligning our solutions with their strategic objectives.
- Monitor usage metrics and KPIs to identify opportunities for increased value realization.
Qualifications:
- Bachelor's degree in Business, IT, or a related field (MBA preferred).
- 3+ years of experience in customer success, account management, or a related role, preferably in the cloud or IT industry.
- Strong understanding of Microsoft Azure, hybrid cloud solutions, and cloud adoption frameworks.
- Excellent communication, presentation, and interpersonal skills.
- Proven track record of building and maintaining strong customer relationships.
- Data-driven mindset with the ability to analyze customer usage metrics and derive actionable insights.
- Experience with CRM tools like Microsoft Dynamics, Salesforce, or similar platforms.
- Familiarity with project management tools and methodologies is a plus.
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