
Telecommunications Operations Consultant
2 days ago
About Us
">Telenity helps service providers harness the true power of their network. With our portfolio of best-in-class software solutions and services, we enable service providers to effectively monetize the digital services economy and reduce operational expenses for foundational voice, messaging, and data services.
">Our Position
">We are seeking an outstanding full-time Tier 2 operation consultant to aid daily operation and maintenance of Telenity products at our customer's premises.
">Your Key Responsibilities
">- ">
- Act as a SME for onsite operations team.">
- Perform release/patch upgrades and troubleshooting issues.">
- Handle operation tickets created by customers through Jira ticketing tool within defined SLA periods.">
- Create product reports and improve service monitoring.">
- Perform operational automations and contribute to operational documentations.">
- Visit customer premises in KSA up to 30% of your time in the first year.">
Requirements
">To succeed in this role, you must have strong analytical, troubleshooting, and problem-solving skills. Excellent communication, organizational, and customer service skills are also required. Additionally, you should have attention to details, ability to work in teams, and independently.
">What We Offer
">- ">
- Inclusive and supportive workplace environment ensuring equal opportunities for all.">
- Opportunities for vertical and horizontal career growth.">
- Full support and responsibility from day one.">
- Four days of casual leave plus a birthday leave each year.">
- No corporate borders – we prioritize communication and results.">
- Collaborate with a talented, empathetic team.">
- Enjoy socializing and fun activities via our TeleUnity Platform.">
- Work-from-home option available with office access for those who prefer.">
- Referral bonus program – recommend candidates and earn rewards upon their joining.">
- Monthly internet bill coverage for remote work arrangements.">
Seniority Level
">Mid-Senior level.
">Employment Type
">Full-time.
">Job Function
">Industries: Telecommunications.
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