Telecommunications Operations Consultant

2 days ago


Fatih, Istanbul, Turkey Telenity Full time

About Us

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Telenity helps service providers harness the true power of their network. With our portfolio of best-in-class software solutions and services, we enable service providers to effectively monetize the digital services economy and reduce operational expenses for foundational voice, messaging, and data services.

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Our Position

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We are seeking an outstanding full-time Tier 2 operation consultant to aid daily operation and maintenance of Telenity products at our customer's premises.

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Your Key Responsibilities

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  • ">
  • Act as a SME for onsite operations team.">
  • Perform release/patch upgrades and troubleshooting issues.">
  • Handle operation tickets created by customers through Jira ticketing tool within defined SLA periods.">
  • Create product reports and improve service monitoring.">
  • Perform operational automations and contribute to operational documentations.">
  • Visit customer premises in KSA up to 30% of your time in the first year.">
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Requirements

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To succeed in this role, you must have strong analytical, troubleshooting, and problem-solving skills. Excellent communication, organizational, and customer service skills are also required. Additionally, you should have attention to details, ability to work in teams, and independently.

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What We Offer

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  1. ">
  2. Inclusive and supportive workplace environment ensuring equal opportunities for all.">
  3. Opportunities for vertical and horizontal career growth.">
  4. Full support and responsibility from day one.">
  5. Four days of casual leave plus a birthday leave each year.">
  6. No corporate borders – we prioritize communication and results.">
  7. Collaborate with a talented, empathetic team.">
  8. Enjoy socializing and fun activities via our TeleUnity Platform.">
  9. Work-from-home option available with office access for those who prefer.">
  10. Referral bonus program – recommend candidates and earn rewards upon their joining.">
  11. Monthly internet bill coverage for remote work arrangements.">
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Seniority Level

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Mid-Senior level.

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Employment Type

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Full-time.

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Job Function

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Industries: Telecommunications.



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