Director of Operations

2 days ago

Konak, Turkey RADISSON BLU RESORT & SPA, ÇEŞME Full time

Does the challenge of running our show make your heart beat faster? Can you balance executing and delivering the masterplan with a strategic focus on guest experience, revenue generation, and achieving commercial results for our Stakeholders? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy the experience

Our Director of Operations are hotel experts and recognized leaders with the ability to prioritize a complex and hands-on workload and who strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Director of Operations, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do

Interested then why not say Yes I Can as we are looking for passionate people just like you

Key Responsibilities of the Director of Operations:
  • Ensures the smooth running of Rooms and F&B divisions, where all areas of the business operation are managed and that the guest service experience is delivered to the highest levels.
  • Working proactively with Heads of Department and key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
  • Implements strategies where key hotel metrics are identified, communicated, and delivered.
  • Works with key stakeholders, effectively manages and reviews the life cycle of the team within the hotel, fostering a culture of growth, development, and performance.
  • Works to deliver the hotel budget and business plan, ensuring that all areas of the hotel operation are controlled, maximizing sales and profit, business opportunities and brand reputation, productivity, and performance.
  • Builds and maintains effective working relationships with all key stakeholders.
  • Reviews and scrutinizes business operations, objectives, and best practices, providing recommendations that will drive financial performance and provide added value.
  • Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.
  • We prioritize LOCAL applications.
Required Skills

Qualities We Are Looking For In Our Director of Operations:

  • Flexibility and a positive, Yes I Can Attitude.
  • An eye for detail.
  • A creative problem-solver.
  • Passionate about creating extraordinary service.
  • Ability to work as part of a team to ensure guest satisfaction.
  • Strong verbal communication skills.
  • Experience in a similar position is beneficial but not essential.
  • Very good command of written and spoken English.
  • Minimum education: Bachelor's degree from an accredited university – Hospitality or related major preferred.
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