Sales Support Specialist
1 week ago
We are looking for a Sales Support Specialist for our global business partner in the manufacturing industry.
Responsibilities:- Receive, process and verify accuracy of client's orders – order registration in the system.
- Actively monitor all incoming orders to ensure quantity, availability and delivery time.
- Provide customer support on order progression: order input, invoicing, delivery and logistics management, follow-up in case of issues and difficulties.
- Control invoicing and payments, including follow-up on overdue.
- Interact with warehouse for product transfer, storage, preparation and shipping.
- Identify the best logistic solution in terms of availability, time and costs.
- Manage administrative tasks related to import/export processes of finished goods.
- Provide regular updates to the planning department on product availability or production planning to stay updated on order progression within established times.
- Manage any complaints relating to shipments, products and payments, interfacing with the internal offices involved (sales, warehouse, production, administration).
- Support MEA sales team on offers to clients.
- Ship and track samples to customers.
- Report KPIs related to customer service activities (turnover, payments, timeliness of shipments).
- Bachelor's degree in related fields.
- 3 to 5 years' experience in a customer service role (Steel industry experience is preferred).
- Knowledge of the import/export processes and all related administrative and logistic duties.
- Advanced level of English skills, both verbal and written.
- Good teamwork and communication skills.
- Flexibility and quick reactiveness skills.
- High service level and customer focus.
- SAP knowledge is a plus.
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