D2C Business Operation Senior Manager

3 days ago


Fatih, Istanbul, Turkey Samsung Electronics Full time

We are looking for a talented and experienced D2C Business Operation Senior Manager to join our team at Samsung Electronics Türkiye. As a D2C Business Operation Senior Manager, you will be responsible for driving sales on our eStore, both B2B (Business-to-Business) and B2C (Business-to-Consumer), while also overseeing the O2O (Online-to-Offline) program and managing the EPP (Employee Purchase Program). You will develop and implement business strategies to penetrate the SMB (Small and Medium-sized Business) market, while building sustainable internal and external stakeholder relationships to support business growth.

Key Responsibilities

  • Collaborate with Ecommerce, Marketing, and Platform Teams to develop and implement strategies to drive sales on our eStore, both B2B and B2C
  • Build and maintain relationships with key internal stakeholders, including senior leadership, cross-functional teams, and external stakeholders, such as suppliers, partners, and customers
  • Develop and manage the infrastructure and framework required to support sales on our eStore, both B2B and B2C
  • Oversee the O2O program, ensuring seamless integration between online and offline sales channels
  • Lead the development of business plans and sales strategies for the SMB market
  • Manage the EPP program, providing exclusive benefits to employees and driving sales through this channel
  • Identify and pursue new business development opportunities, including partnerships and collaborations
  • Analyze sales data and provide insights to inform business decisions and drive growth
  • Manage key eCommerce KPIs such as traffic, conversion rates, average order value, and customer acquisition costs in related fields
  • Lead and mentor a team of D2C Business Operations Team to achieve business objectives

Requirements

  • Bachelor's degree in Business Administration, Engineering, Marketing, or related field
  • 15+ years of experience in e-commerce, business operations, sales, or related field, with at least 5 years in a senior management role
  • Strong understanding of e-commerce and sales strategies for both B2B and B2C markets
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Proficiency in Microsoft Office Suite and CRM software
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Computers and Electronics Manufacturing

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