In Store CRM Specialist

1 day ago


Fatih, Istanbul, Turkey PradaGroup Full time

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities.
The acquisition of Pasticceria Marchesi 1824 has marked the Group's entry into the food sector, applying the same high-quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

The In-Store CRM will be responsible for strengthening and developing CRM & clienteling initiatives in store and supporting the sales staff with a strong focus on driving business through client outreach initiatives (client interactions) and private appointments.

RESPONSIBILITIES

DEVELOP CRM & CLIENTELING CULTURE:

  1. Support the store by ensuring sales staff are cultivating clients guaranteeing their outreach (outbound communications) through interactions and private appointments.
  2. Consistent training and strengthening of store teams on CRM & clienteling activities (including onboarding of new store members to ensure consistency in processes).
  3. Ensure the development, implementation and execution of store CRM outreach initiatives including the definition of local outreach activities, client target list extraction, implementation of initiatives through client advisors and initiative performance monitoring.
  4. Ensure adoption, consistent execution and follow-up of the Group clienteling strategy, resources and culture across all store team members.
  5. Provide individual feedback to store staff on specific CRM initiatives and updates.
  6. Share and encourage clienteling best practices with store staff.
  7. Manage client gifting and customer experiences budget to strategically develop client relationships.

KPIs MONITORING:

  1. Monitor and track the main KPIs on a store and individual client advisor level, including: client outreach (through customer interactions), private appointments, client data capture KPIs, clienteling productivity and outreach initiative performance.

PROMOTION OF DIGITAL TOOLS:

  1. Educate, train and proactively encourage sales staff on the usage of the digital tools available (e.g. C-Sphere) to perform clienteling initiatives.

KNOWLEDGE AND SKILLS

Passion for human relations, sales, CRM, client telling.
Problem solving, curiosity and interest in luxury/fashion, art and design.
Experience of building a long-lasting relationship with clients.
Being able to work in a team as well as alone.
Excellent communication and interpersonal skills.
English is a must; other languages are a plus.
3 years CRM, marketing, client telling or retail experience.
Ability to self-organize, self-discipline and systematic working.
Ability to assess reason-result analysis, take necessary actions.
Strong multitasking and follow-up skills.
Eager to learn and develop.
Avoid military service obligation for male candidates.

#J-18808-Ljbffr

  • Fatih, Istanbul, Turkey PRADA Full time

    Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities.The acquisition of Pasticceria Marchesi 1824 has marked the...


  • Fatih, Istanbul, Turkey BoF Careers Full time

    Role Overview:We're looking for a highly motivated In-Store CRM Specialist to drive client relationships and business growth in our stores. This role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.Main Responsibilities:Lead the development and implementation of CRM outreach...

  • CRM Project Manager

    1 week ago


    Fatih, Istanbul, Turkey Ministry of CRM Full time

    *** EXPERIENCE WITH MANAGING SALESFORCE MARKETING CLOUD PROJECTS IS ESSENTIAL FOR THIS ROLE ***Company: Ministry of CRMJob Title: CRM Project ManagerEmployment Status: Full-Time, HybridContact: hr@ministryofcrm.comAbout UsAt Ministry of CRM, we create data-driven eCRM strategies and email marketing campaigns for some of the world's most iconic brands. As we...

  • CRM Specialist

    1 day ago


    Fatih, Istanbul, Turkey Sisal Şans Full time

    Customer Relationship Management SpecialistSisal Sans, established in partnership with Sisal S.p.A and Demirören Holding, is an organization that provides services in both the retail and digital sectors, authorized to carry out the games of chance in Turkey for 10 years in 2020.We are looking for a CRM Specialist for our company, leading in the Turkish...

  • CRM Specialist

    3 days ago


    Fatih, Istanbul, Turkey Enuygun Full time

    Join to apply for the CRM Specialist role at Wingie Enuygun Group.Wingie Enuygun Group is Turkey's leading travel marketplace with more than 20 million visitors and 70 million page impressions each month. With its user-focused service, more than 500,000 travelers worldwide book their flights on Wingie Enuygun Group every month.We invite you to have the...

  • CRM Specialist

    2 weeks ago


    Fatih, Istanbul, Turkey Wingie Enuygun Group Full time

    Wingie Enuygun Group is Turkey's leading travel marketplace with more than 20 million visitors and 70 million page impressions each month. With its user-focused service, more than 500,000 travelers worldwide book their flights on Wingie Enuygun Group every month.We invite you to have the opportunity to work in Wingie Enuygun Group's young and dynamic team.We...


  • Fatih, Istanbul, Turkey Metro Tr Full time

    Are you passionate about driving growth and success in the retail industry? Do you have a knack for identifying opportunities and turning them into reality? If so, we want to hear from you! As a Store Expansion Specialist, you will play a critical role in helping Metro Tr expand its presence in the Turkish market.Your primary focus will be on developing and...

  • CRM Executive

    1 week ago


    Fatih, Istanbul, Turkey Modanisa Full time

    We are a global modest fashion e-commerce company. We are currently operating in more than 130 countries and providing the content in five languages: Turkish, Arabic, English, French, German by adapting to their local preferences. We bring fashion and technology together with iconic brand and smart operations to create great value for our customers. We...

  • Growth Team Lead

    5 days ago


    Fatih, Istanbul, Turkey Enuygun AS Full time

    In this role as Growth Team Lead - CRM Specialist at Enuygun AS, you will oversee the Lifecycle Marketing team and drive the development of data-driven lifecycle marketing initiatives.Key ResponsibilitiesLead and manage the Lifecycle Marketing team, fostering a culture of innovation and excellence.Support the professional development of team members,...

  • CRM Specialist

    1 day ago


    Fatih, Istanbul, Turkey Bilyoner Full time

    Responsibilities:Responsible for the customer lifecycle process and the development of CRM activities: Onboarding, Churn and Retention KPIs.Analyzing customer base to generate data-driven business insights from customer behaviors.Identify new conversion opportunities regarding customer lifecycle flows and drive continuously improving Customer...


  • Fatih, Istanbul, Turkey SOHO Group Full time

    We're expanding our retail presence across Turkey and seeking a skilled Retail Store Rollout Specialist to join our team at the SOHO Group.In this role, you'll be responsible for ensuring the successful delivery of retail store rollout projects, including planning, budgeting, site supervision, and handover.You'll work closely with local contractors, workers,...


  • Fatih, Istanbul, Turkey Enuygun Full time

    Join Enuygun's dynamic team as a CRM Specialist and contribute to the development of innovative CRM strategies to enhance customer engagement.ResponsibilitiesDesign customer journeys across all domains to improve KPIs within and across domains.Analyze campaign results and iterate on journey designs accordingly.Manage the ad-hoc campaign calendar to ensure...

  • Store Manager

    5 days ago


    Fatih, Istanbul, Turkey Inditex Full time

    Direct message the job poster from InditexInditex | Talent Acquisition & Training SpecialistGROW WITH USWe are looking for a "Store Manager" in Turkey.ABOUT INDITEXInditex is one of the largest fashion distribution groups in the world, with eight commercial brands: Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho and Lefties. We are what you wear...


  • Fatih, Istanbul, Turkey Sokmarket Full time

    Sokmarket is a fast-paced retail company with a rich history spanning over 70 years. We have expanded our operations to over 10,000 stores across Turkey, employing over 50,000 people. Our mission is to provide our customers with the best shopping experience possible.We are seeking a seasoned Growth & CRM Manager to join our team. As a key member of our...

  • CRM Manager

    1 week ago


    Fatih, Istanbul, Turkey DeFacto Full time

    Get AI-powered advice on this job and more exclusive features.Founded in 2005 with the vision of becoming a global fashion brand, our company now serves millions of customers worldwide through 500+ stores and online operations.At DeFacto, we see ourselves as more than just a company. Our goal is to strengthen the engagement, motivation, and social...


  • Fatih, Istanbul, Turkey Metro Tr Full time

    METRO Tr is a leading global food company that inspires the gastronomy sector in over 30 countries. Our mission is to provide exceptional service and quality products to our customers.With its long history of presence in the region, METRO Tr has become a major player in the market with 36 stores across 20 cities and 4,500 employees.We are committed to...


  • Fatih, Istanbul, Turkey Enuygun Full time

    About UsAt Enuygun, we strive to provide the best experience for our customers. With a strong focus on data-driven decision making, we aim to continuously improve our services and exceed customer expectations.Our team consists of highly skilled professionals who are passionate about delivering exceptional results.We are seeking a talented CRM Specialist to...


  • Fatih, Istanbul, Turkey Sephora USA, Inc Full time

    At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose and values. We are united by a common goal - to reimagine the future of beauty.Sephora has been active...


  • Fatih, Istanbul, Turkey Inditex Full time

    Direct message the job poster from InditexInditex | Talent Acquisition & Training SpecialistGROW WITH USWe are looking for a "Bershka Store Manager" in Istanbul Meydan.HOW WE IMAGINE YOU?In Bershka, we believe fashion is one of the most powerful forms of self-expression. We offer the latest trends and invite our audience to be bold, celebrate their...


  • Fatih, Istanbul, Turkey Mister Sparky Corporate Store Full time

    Job RequirementsTo succeed as a Mergers and Acquisitions Specialist, you will need to have a bachelor's degree in law with bar admission, 2-4 years of professional experience, and excellent project management skills. Strong proficiency in spoken and written English is also essential, as well as solid legal knowledge and the ability to work effectively in a...