Luxury Sales and CRM Expert

5 days ago


Fatih, Istanbul, Turkey BoF Careers Full time
Role Overview:

We're looking for a highly motivated In-Store CRM Specialist to drive client relationships and business growth in our stores. This role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Main Responsibilities:
  • Lead the development and implementation of CRM outreach strategies in-store, focusing on building strong relationships with clients and driving business growth.
  • Train and coach store teams on CRM best practices, ensuring consistent execution and follow-up of the Group clienteling strategy.
  • Work closely with store staff to define local outreach activities, extract client target lists, and monitor initiative performance.
  • Cultivate a culture of clienteling excellence within the store, promoting the use of digital tools to support clienteling initiatives.
  • Track and analyze key performance indicators (KPIs) to measure the effectiveness of CRM outreach efforts.


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