Luxury Hospitality Expert

1 day ago


Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full time

The Peninsula Hong Kong, a premier luxury hotel located in the heart of Kowloon, is seeking an exceptional Luxury Hospitality Expert to join its team.

About Us

We are part of the HSH Group, a renowned hospitality company dedicated to delivering unparalleled service and experiences to our guests.

About the Role

This is an exciting opportunity for a seasoned professional to take on a key leadership role within our hotel. As a Luxury Hospitality Expert, you will be responsible for:

  • Guest Experience Excellence: Strive to continuously improve guest experiences by living and breathing our Service Principles, anticipating guest needs, and seeking opportunities to exceed expectations.
  • Operational Leadership: Take ownership of daily operational challenges, including service recovery, continuous coverage, and efficient service delivery, ensuring seamless guest experiences.
  • Talent Development: Support managers in providing in-depth induction programs to new team members, maintaining high standards of knowledge and awareness of our Service Principles.
  • Revenue Growth: Maximize Room and Front Office revenue through initiatives such as room upselling, driving business growth and exceeding targets.
  • Inventory Management: Ensure proper inventory control of room availability, allocating rooms according to special requests and preferences.
  • Collaboration: Coordinate with Rooms Controller, Housekeeping, and Engineering to ensure all rooms are ready for occupation and maintained in excellent condition, with particular focus on VIP rooms and amenities.
  • Guest Feedback and Recovery: Establish close guest contact, manage feedback, and ensure elevated service recovery to exceed guest expectations, upholding our Service Principles.
Requirements

To succeed in this role, you will need:

  • Deep Knowledge: Thorough understanding of customer service needs, office management, and operational finance procedures.
  • Organizational Skills: Good organizational and multitasking abilities to prioritize tasks effectively.
  • Exceptional Communication: Excellent communication and people skills to build strong relationships with colleagues and guests.
  • Problem-Solving: Strong problem-solving skills to address challenges and find solutions.
  • Presentation: Exceptional presentation skills to represent our hotel and brand with confidence.

We look forward to welcoming an exceptional candidate to our team who shares our commitment to luxury hospitality and excellence in service.



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