Customer Relationship Management Specialist
2 days ago
- A customer relationship management specialist maintains an ongoing level of engagement with key customers and employees.
- Customer relationship management specialists build trusting relationships with clients and protect the brand by maintaining a positive image.
- Customer relationship management specialist to be responsible for engaging with key customers by building and preserving trusting relationships.
- The customer relationship management specialist will constantly identify opportunities to grow the customer base and build positive relationships with new clients.
- You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
- To be successful as a customer relationship management specialist, you should possess excellent communication skills and maintain the core values of the organization.
- You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint.
- Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserve relationships with clients.
Customer Relationship Management Specialist Responsibilities:
- Building and maintaining relationships with key employees.
- Overseeing the relationship with customers handled by your team.
- Resolving customer-employee complaints quickly and efficiently.
- Keeping employee updated on the latest information in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
- Advance level English language skills.
- A bachelor’s degree in administration or a related field.
- A minimum of 1 years’ experience.
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- A team player with fast learning skills.
- Maintain a positive attitude focused on customer satisfaction
Location Sarıyer / Istanbul
We are working 6 days in a week.
About Lavixo:
2011 yılı itibariyle Ukrayna’da ve 2019 yılı itibariyle İstanbul/Sarıyer’de bulunan ofisimizde online finans alanında müşterilerimize destek hizmeti vermekteyiz.Hergün 200’den fazla çalışanımız ilgili dilde müşterilerimizi arayarak onlara ihtiyaçları doğrultusunda müşteri desteği hizmeti sağlamaktadır. Müşterilerimizin beklentilerini nitelikli hizmetle karşılamak önceliğimizdir. Hizmet kalitemizi sürekli geliştirmek için teknolojik altyapımızı üstün tutmaya ve donanımlı insan kaynağımızı verimli kullanmaya özen gösteririz. LAVIXO bünyesinde kişilerin cinsiyetine, etnik kökenine, ırkına, rengine, milliyetine, ekonomik durumuna, siyasi düşüncesine, dinine ve diğer inanışlarına ilişkin ayrımcılık yapılamaz. İşe alımlarda ve terfilerde, sağlanan çalışma koşullarında, müşterilerle olan tüm ilişkilerde bu anlayış geçerlidir. Faaliyetlerimiz çerçevesinde hangi ortamda bulunursak bulunalım, kişi hak ve özgürlüklerine saygı duyar, inanır ve destekleriz.
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