Client Services Technical Lead

2 days ago


Fatih, Istanbul, Turkey Avery Dennison Full time
We Are Avery Dennison

We are a global materials science and digital identification solutions company. Our purpose is to make possible products and solutions that help advance the industries we serve.

Job Summary

This role involves providing technical support to apparel brand & factory clients. Specializing in 1st level support of software, data & digital related solutions via calls, e-mails & remote support. Conduct regular training seminars/webinars to clients. Participate in project roll out through collaboration with counterparts, regional teams and solution partners.

Key Responsibilities
  • Provide timely technical support on level 1 & 2 to clients via calls, emails & remote connections within agreed SLA.
  • Diagnose and troubleshoot technical issues on software, data & digital related solutions.
  • Follow standard procedures & create knowledge base (internal & external).
  • Log & track system issues through to resolution, within agreed SLA.
  • Proactively follow up unresolved issues and escalate to the appropriate level 3 support teams (Internal IT & external partners).


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