Service Market Operations Manager

1 day ago


Fatih, Istanbul, Turkey AB Volvo Full time

We are committed to shaping the future landscape of efficient, safe and sustainable transport solutions.

Job Description:
  • Develop business strategies for services, parts, and accessories
  • Coordinate commercial crew activities and business partner development
  • Identify market potentials and develop dealer structures
  • Manage claims and local legal issues against Volvo Penta
  • Conduct business partner and OEM audits, implementing necessary actions
  • Oversee customer surveys and ensure OEM customer satisfaction
  • Support and develop service market capabilities and technical competence
  • Secure competence development for dealers and internal organization
  • Manage, inspire, and develop the team
  • Contribute to the service market organization and manage operational performance
  • Handle warranty and goodwill processes
  • Support the authorization and auditing of service dealers

As a key member of our team, you will be responsible for developing and executing business strategies that drive growth and profitability in the service market. This includes identifying market opportunities, building strong relationships with business partners and dealers, and ensuring excellent customer satisfaction.



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