
Senior Back Office Professional
3 days ago
Vodafone Group is seeking a Senior Back Office Professional to join their team.
This role involves resolving customer complaints from senior management, ensuring 100% customer satisfaction.
The ideal candidate will have strong analytical thinking and result-oriented working approaches, with excellent communication and negotiation skills.
Responsibilities• Resolve customer complaints from senior management
• Develop and implement processes for customer complaint handling
• Receive, review, and respond to THH complaints via the Ketsis system
• Participate in project follow-ups and process improvements
Requirements• 1+ years of experience in a similar role
• Strong analytical thinking and result-driven approach
• Excellent communication, negotiation, and problem-solving skills
• Ability to work in a fast-paced environment with flexible hours
• Proficiency in Microsoft Office applications
What We OfferWe offer a comprehensive benefits package, including:
• Flexible benefits program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance
• Employee assistance hotline & counseling
• Private health insurance
• Discounts on various products and services
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Senior Accounting Officer
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Office Support Assistant
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Video Back-End Engineering Specialist
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Office Administrator for Senior Leadership
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Executive Assistant and Office Manager
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Office Manager
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Senior React Application Developer
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