IT Service Delivery Expert

17 hours ago


Fatih, Istanbul, Turkey GRG Banking Equipment (HK) Co. Limited. Full time
Key Responsibilities
  • Provide technical support to customers in the banking industry, including troubleshooting and resolving technical issues related to our equipment.
  • Work closely with sales and country managers to prepare tender documents (technical) and assist in spare parts warehouse management.
  • Assist in spare parts warehouse management, including purchase plan preparation and warehouse audits.
  • Manage and administer customer complaints and/or new requirement processes.
  • Report to HQ regarding GRG local ATM running data analysis, collect competitor information, and submit monthly reports.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. A strong understanding of computer operations hardware and office applications such as Microsoft Word, Excel, Outlook, and PowerPoint is also required.



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