Senior Analytics Manager, Client Services

1 day ago


Fatih, Istanbul, Turkey Afiniti. Full time
About Us

Afiniti is a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in understanding patterns of human behavior, enabling us to predict interactions and create meaningful connections. We revolutionize the contact center industry by pairing customers with compatible agents, resulting in exceptional experiences and improved outcomes.

Your Role

You will be a key member of our Client Data Services team, partnering with client partner teams to drive business growth through data-driven insights. Your expertise in statistical analysis, problem-solving, and critical thinking will enable you to provide valuable insights that drive meaningful business outcomes. You will work closely with internal Afiniti data analytics, artificial intelligence, and IT teams to develop and deliver analytic work products.

Responsibilities
  • Partner with client stakeholders to communicate data requirements.
  • Develop and deliver analytic work products that drive business growth.
  • Interface with external clients and internal teams to manage business relationships.


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