
Global Healthcare Coordinator Specialist
1 day ago
Tourmedical Health Tourism is a pioneering leader in international healthcare travel and accommodation services, offering bespoke treatment experiences in various cities across Turkey. Our company prides itself on delivering exceptional patient support to clients worldwide.
Job OverviewThis exciting role offers the opportunity to join our dynamic team as a Call Center & International Patient Coordinator. As a key member of our hybrid team based in Izmir and Kuşadası, Turkey, you will play a crucial part in providing seamless support to our global patients.
Key Responsibilities- Inbound & Outbound Calls: Manage phone calls with international patients, ensuring timely responses to their queries and concerns.
- Treatment Scheduling: Coordinate appointment schedules, follow-ups, and ensure smooth patient experiences.
- Patient Support: Provide exceptional customer service, handle patient complaints, and collaborate with medical teams for a cohesive patient experience.
- Clinical Data Management: Utilize Zoho CRM or similar systems to manage patient data, communications, and correspondence.
- Linguistic Proficiency: Fluent English speaker (German, Spanish, Russian language skills are an asset)
- Customer Service Background: Strong background in customer service or patient coordination, preferably in health tourism.
- Communication and Organizational Skills: Excellent communication, organizational, and interpersonal skills to effectively collaborate with medical teams.
- Attitude and Interpersonal Skills: Positive, solution-oriented attitude, strong interpersonal skills, and ability to communicate empathetically.
- Sales Performance-Based Commission: Competitive salary structure including commission benefits.
- Career Development Opportunities: Professional growth opportunities in a rapidly expanding sector.
Tourmedical offers a unique chance to be part of a growing, innovative sector that combines healthcare and tourism. Join our dynamic team today and be at the forefront of this exciting industry
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