Customer Solution Manager

2 days ago


Fatih, Istanbul, Turkey Bayer Full time
Job Overview

Bayer is a life science company and a global leader in health care and nutrition.

We carry out all our work in line with our mission, which emphasizes the importance of health for all and hunger for none.

As a Customer Solution Specialist at Bayer, you will be responsible for acting as the first point of contact for internal and external customers and related parties for end-to-end order-to-bill topics.

Your key responsibilities will include setting and monitoring performance metrics, such as customer satisfaction, and ensuring accurate and fast customer order processing within the ERP system from all order channels.

Key Responsibilities:
  • Act as first point of contact for internal and external customers and related parties for end-to-end order-to-bill topics.
  • Set and monitor performance metrics, including customer satisfaction.
  • Responsible for country-specific invoicing systems and sales reporting to business units.
  • Continuously drive and implement process and technology to exceed customer expectations.

You will also be responsible for communicating with commercial departments and supply chain teams on order status and informing stakeholders about any out-of-stock situations, partial deliveries, cancellations, and backorders.



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