Digital Customer Experience Manager
7 days ago
We are looking for a skilled professional to fill the role of Senior Omnichannel Specialist at Merck Gruppe - MSD Sharp & Dohme.
About the RoleThis position will be responsible for designing and implementing an omnichannel strategy that enhances customer engagement.
Main Responsibilities- Responsible for the concept/design, execution, and performance tracking & measurement of omnichannel customer campaigns and customer journeys.
- Lead process optimization efforts related to digital channel promotion capabilities.
- Responsible for in-house digital content creation.
- Plays the role of a consultant to internal stakeholders and works closely with marketing & sales, medical, IT and other functions.
- Excellent command of English and Turkish, both written and spoken.
- 5+ years of experience in digital marketing, and omnichannel strategy (Pharma experience is a plus).
- Experience with a marketing automation tool, especially Salesforce Marketing Cloud is an important advantage.
- Preferably experienced on CMS systems (WordPress).
- Preferably experienced on Google Analytics 360.
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Digital Customer Experience Specialist
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Omnichannel Customer Experience Manager
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Fatih, Istanbul, Turkey MSD Full timeJob SummaryThe Senior Omnichannel Specialist will play a critical role in shaping our omnichannel strategy, driving customer engagement, and optimizing digital channel promotion capabilities. As a key member of our team, you will be responsible for developing and executing omnichannel customer campaigns and customer journeys, creating in-house digital...
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