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Director of Partnership Excellence

3 weeks ago

Fatih, Istanbul, Turkey Cresco Human Resources Management & Consultancy Ltd. Full time

Job Overview

Cresco Human Resources Management & Consultancy Ltd. is seeking a seasoned professional to spearhead our e-commerce partnership management efforts. As Director of Partnership Excellence, you will be responsible for driving strategic partnerships, optimizing processes, and ensuring seamless customer experiences.

About the Role

This high-impact position demands a visionary leader with extensive experience in partnership management, program management, or project management within the technology or e-commerce sector. You will lead cross-functional teams, develop strategic relationships, and drive business growth through effective partner management.

Key Responsibilities

  • Develop, manage, and expand the company's partner ecosystem to drive business growth and revenue.
  • Establish and nurture strategic relationships with existing and potential technology partners to create mutually beneficial opportunities.
  • Ensure that partners and clients receive exceptional service throughout their journey, from onboarding to ongoing support.
  • Monitor and manage project timelines to align with customer needs and expectations, ensuring timely delivery and high-quality results.
  • Lead process and product improvements with the team to optimize the customer experience, leveraging data-driven insights and market trends.
  • Establish repeatable processes, resources, and frameworks to facilitate product adoption and ensure their maintenance, resulting in increased efficiency and reduced costs.
  • Define and direct partner product strategies to create successful long-term partnerships that drive business growth and revenue.
  • Identify opportunities to enhance integrations and improve product satisfaction, linking them to customer challenges and pain points.
  • Stay up-to-date with industry best practices and leverage sector knowledge to address partner concerns and capitalize on emerging trends.
  • Keep customers informed about new and planned product features related to their business workflows, fostering transparency and trust.
  • Lead a team that directly works with customers to set expectations, address objectives, manage timelines, and ensure a structured onboarding experience, resulting in higher customer satisfaction and retention.
  • Foster collaboration between the Partnership Management team and the Academy teams to ensure customers are properly trained with modern and adaptable learning methodologies, leading to improved skills and knowledge.
  • Manage multiple onboarding processes simultaneously, balancing priorities between business outcomes, customer satisfaction, and technical quality, while ensuring seamless execution and timely completion.
  • Conduct one-on-one sessions with key customers to gather feedback on developed solutions for partner challenges, refining products and services to meet evolving customer needs.
  • Act as a technical leader in decision-making and roadmap planning, ensuring alignment with business objectives and customer requirements.
  • Ensure Partner-Client relationships progress smoothly, resolving any arising issues while leading initiatives to enhance client satisfaction and loyalty.

Qualifications

  • Minimum 8+ years of experience in a leadership role within partnership management, program management, or project management in the technology or e-commerce sector.
  • Proven experience in team management and strategic decision-making, with a track record of driving business growth and revenue.
  • Strong understanding of the e-commerce ecosystem and technology-driven partner management, with expertise in SaaS, integrations, and technology-driven business solutions.
  • Professional-level English proficiency (both written and spoken), with excellent communication and interpersonal skills.
  • PMP certification is required, demonstrating expertise in project management and process optimization.
  • Hands-on experience in partner relationship management and process optimization, with a focus on delivering exceptional customer experiences.
  • Experience working in a fast-paced, technology-driven environment, with adaptability and flexibility to navigate changing business needs.