Client Support Specialist

5 days ago


Fatih, Istanbul, Turkey Novakid School Full time

About Us

Novakid is an online school for children aged 4-12 that offers English language classes taught by native speakers from the US and the UK. Our platform serves over 40 countries worldwide, with more than 80K students and 3K teachers on board. We take pride in our international team of over 400 Novakiders.

We are looking for a client support manager with advanced knowledge of Turkish to join our team.

Job Responsibilities:

  • Providing user support in Turkish, resolving issues that arise during lessons through chat or calls.

  • Assisting with translations into Turkish, including instructions and clients' responses templates.

  • Contributing to Non-Assisted Support (chat bot) initiatives.

Requirements:

  • Turkish language skills at an advanced level (C1).

  • Proficiency in English (at least B2).

  • Previous experience in a language school setting is a plus.

  • Excellent PC user skills.

  • Strong organizational abilities.

  • Capacity to handle multiple tasks.

  • Responsibility and care.

  • Multitasking capabilities.



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