
Personalized Concierge Manager
3 days ago
About Us
The Shangri-La Group is a leading hospitality company with a portfolio of luxury hotels and resorts around the world. We are committed to providing our guests with a unique and memorable experience through our exceptional service, stunning properties, and attention to detail. Our hotels are designed to provide a luxurious and relaxing atmosphere, making them the perfect destination for business or leisure travelers.
Your Key Responsibilities
- Serve as a resource of information for VIP Guests regarding their experience within both the lounges and music areas
- Assist guests regarding the timing of the supporting acts and headliner acts
- Provide assistance to all positions and communicating effectively with others to enhance guest experience
- Maintain contact with Manager, Bar Staff, and Server regarding the arrival of all guests
- Make constant observation of lounge area, upholding the ambiance of the lounge or seating section
- Exhibit articulate vocabulary with the ability to adapt and socialize with audience
- Present exemplary and professional appearance
- Anticipate guests' needs and providing superior service
- Interact with VIP guests in a warm and professional manner
- Interact with other departments for comping of rooms and meals.
- Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered
- Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest
Requirements
- Takes pride in being a hotelier
- Loves interacting with guests and customers
- Communicates and writes with fluency in English (as well as the local language)
- Enjoys crafting creative and best-fit solutions
- Has strong interpersonal and communication skills
- Has experience in high-end restaurant operations, seating procedures, guest relations, problem solving
- Is able to work in flexible schedule
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