Personalized Concierge Manager

3 days ago


Fatih, Istanbul, Turkey Shangri-La Group Full time

About Us

The Shangri-La Group is a leading hospitality company with a portfolio of luxury hotels and resorts around the world. We are committed to providing our guests with a unique and memorable experience through our exceptional service, stunning properties, and attention to detail. Our hotels are designed to provide a luxurious and relaxing atmosphere, making them the perfect destination for business or leisure travelers.

Your Key Responsibilities

  • Serve as a resource of information for VIP Guests regarding their experience within both the lounges and music areas
  • Assist guests regarding the timing of the supporting acts and headliner acts
  • Provide assistance to all positions and communicating effectively with others to enhance guest experience
  • Maintain contact with Manager, Bar Staff, and Server regarding the arrival of all guests
  • Make constant observation of lounge area, upholding the ambiance of the lounge or seating section
  • Exhibit articulate vocabulary with the ability to adapt and socialize with audience
  • Present exemplary and professional appearance
  • Anticipate guests' needs and providing superior service
  • Interact with VIP guests in a warm and professional manner
  • Interact with other departments for comping of rooms and meals.
  • Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered
  • Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest

Requirements

  • Takes pride in being a hotelier
  • Loves interacting with guests and customers
  • Communicates and writes with fluency in English (as well as the local language)
  • Enjoys crafting creative and best-fit solutions
  • Has strong interpersonal and communication skills
  • Has experience in high-end restaurant operations, seating procedures, guest relations, problem solving
  • Is able to work in flexible schedule

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