Luxury Resort Front Office Supervisor

7 hours ago


Fatih, Istanbul, Turkey Rixos Hotels Full time

Delivering Exceptional Guest Experiences

As a Guest Relations Supervisor at Rixos Hotels, you will play a key role in ensuring that our guests receive the highest level of service and have an unforgettable experience. Your responsibilities will include:

Guest Satisfaction

Monitor guest feedback and implement improvements to enhance guest satisfaction.

Complaint Resolution

Address and resolve guest complaints or issues efficiently, maintaining a professional and positive demeanor at all times.

Team Collaboration

Work closely with other departments, including housekeeping, concierge, and F&B, to ensure seamless guest experiences.

Professional Qualifications

To be successful in this role, you will need:

  • A Bachelor's degree in Hospitality Management or a related field.
  • Minimum 3 years in guest relations supervisor role in a luxury hotel/resort.
  • Excellent communication and organization skills.
  • Strong interpersonal and problem-solving abilities.

About Rixos Hotels

Rixos Hotels is a luxury hospitality brand that offers exceptional experiences to guests and team members alike. With a rich heritage and a commitment to delivering unparalleled service, we invite experienced leaders to join our team as Guest Relations Supervisors.



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