Front Office Ambassador

5 hours ago


Fatih, Istanbul, Turkey The Hongkong and Shanghai Hotels, Limited Full time

The Peninsula Istanbul is looking for a dedicated Front Office Ambassador to deliver exceptional guest experiences.

Key Accountabilities
  1. Handling all customer interactions with precision and resolving any concerns in a prompt manner.
  2. Ensuring that all reservations are managed efficiently across various departments including Restaurants, SPAs and Hotel Reservations.
  3. Maintaining the highest level of service quality in line with The Peninsula's stringent standards.

We seek an individual with outstanding communication skills, ability to multitask and work well under pressure.

General Requirements
  • A minimum of 1 year of experience in a related role in a luxury hotel setting.
  • Deep understanding of customer service principles and practices.
  • Exceptional problem-solving skills, attention to detail and ability to work in a fast-paced environment.
  • Strong English language proficiency. Knowledge of a second language is a plus.


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