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Community Manager, All Games, Turkiye+

3 months ago

Istanbul, Istanbul, Turkey Riot Games Full time

As Community Manager working for all games genre we have, reporting to the Supervisor Brand Management Türkiye+ LOL & TFT, you will build a link with our community, ensuring that anything we ship embodies a Player-First mindset, managing programs and creating campaigns that are celebrated by our community of players. To achieve that, you'll surround yourself with outstanding partners and agencies to help you accomplish that mission.

Responsibilities

  • Be the local community ambassador, build direct lines of communication, conversations and engagement with players, ensuring they have a voice so that campaigns are adapted to their needs.
  • Support the local Brand team to tailor and enhance all major game beats.
  • Guide the local strategy for direct-to-player communications in League of Legends, VALORANT, TFT and Wild Rift to create a consistent experience for Riot fans.
  • Monitor and report local player sentiment to help guide present and future campaign strategy.
  • Work with Influencer Vendor closely, inspire and manage them to create new projects
  • Monitor and report local influencer & streamer charts, track all Influencer related KPIs
  • Respond to the shifting needs of our community as they develop, raising emergent issues with the team and tackling them by developing projects.
  • Continue building and improving our existing Creator/RPP program.
  • Discover new creators within our community and build long lasting and productive
  • relationships while maintaining the existing ones.
  • Work with teams and partners to bring holistic community-focused initiatives that are loved by our players.

Required qualifications

  • 5+ years of experience working in online communities, including digital marketing, influencer strategy, programs development and community activations execution.
  • Knowledge of community best practices, including communication strategies and partnerships with creators.
  • Knowledge of gaming and esports community in Turkey.
  • Deep knowledge of PC/mobile gaming industry, PC/mobile influencers and communities.
  • Experience in crisis management and sensitive communications.
  • Solid experience developing custom community activations.
  • It is required to have native Turkish, and a good level of English.
  • Passionate about all Riot Games product and its respective game genre and connected to its community, in-game language and most recent memes.

For this role, you'll find success through craft expertise and a collaborative spirit that prioritizes the delight of players. We will look at your past studies and experience, but for this role, we also look for dedicated people with a personal relationship with games. If you embody player empathy and care about players' experiences, this is the role for you

Our Perks

We offer medical and dental plans that cover you, your spouse/domestic partner, and children. Life insurance, plus short-term and long-term disability coverage are also available. Riot will support your retirement benefits with access to a company pension, provide travel allowance, and double down on your donations of time and money to non-profit charitable organizations. Balance between work and personal life is encouraged with open paid time off, access to a spectrum of wellbeing activities and a play fund so you can broaden and deepen your personal relationship with games.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in gaming

Let's Thrive Together:

Because together we are better

It's our policy to provide equal employment opportunities for all applicants and members of Riot Games, Inc. We know that fresh and varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we're excited to hear from you. Don't be discouraged if you feel you don't fully meet every single one of the requirements for a particular role, there's always room for growth at Riot. If you spot a role that will make you want to jump out of bed in the morning, we are waiting to hear from you