Channel Application Consultant

1 day ago

Fatih, Istanbul, Turkey Dover Full time

Markem-Imaje is a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance and protect their brand.

We offer the most complete range of market-leading marking and coding systems along with software, services and consumable solutions so you can streamline all your printing needs from one supplier.

The Channel Application Consultant shall provide support to partners demand through securing the "technical close" in complex solutions and proactively identifying new business opportunities. The incumbent collaborates with the Channel Development Manager and the Channel Partners in sales/project deals and ensures proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers. The role owner also supports partners and customers to resolve complex technical issues.

What you will do:

As Application Consultant:

  • Collaborate with Channel Development Manager in achieving the allocated countries/partners commercial/revenue targets.
  • Proactively scope the technical solution required to address channel partners/end-users requirements, pain points, and recommend solutions that optimize value for both the Partners' customers and the Company.
  • Coordinate closely with internal sales, technical support, and service resources to align solution design with partners/end-users/customers' business requirements.
  • Provide training and coaching to the end-users and internal teams to enhance sell-through, increase product knowledge and technical acumen.
  • Proactively identify additional business opportunities especially on strategic partners' accounts. Collaborates with sales to ensure these opportunities are effectively covered.
  • Monitor customer support for technical solutions proposed throughout the sales process and alert the sales and account teams to potential risks of deal closure.

Post-sales:

  • Responsible for post-technical service solution advice and escalate to Technical Service Support (TSS) when necessary.
  • Support partners and customers to resolve complex technical issues.
  • Ensure partners are educated and utilize Markem-Imaje provided sales service tools (P-claims/Jira, Learning Management System (LMS), Partners' portal).
  • Ensure partners' compliance per Technical Bulletin the service solutions, technical updates.

What you need to have:

  • Degree in Mechanical, Electrical or Electronic Engineering or equivalent business experience.
  • Significant experience in a technical pre-sales or consulting role within a technology-based company with complex B2B interactions (knowledge or experience in coding & marking industry is a plus).
  • Strong organizational skills and ability to set priorities and manage time effectively.
  • Experienced level of customer relationship management skills including strong communication skills.
  • Responsible, disciplined and proactive attitude are required.
  • Experience using Salesforce.

You'll only be the right candidate if you are aligned to our values and culture:

  • Collaborative entrepreneurial spirit.
  • Winning through customers.
  • High ethical standards, openness and trust.
  • Expectations for results.
  • Respect and value people.

If you believe you match our values and have the experience we're looking for, then apply We can't wait to hear from you.

Work Arrangement: Remote

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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