
CX Assistant Manager
3 days ago
- Min 5+ years of experience in a CX Insight Analyst or similar role.
- Strong proficiency in Python and SQL for data analysis and reporting.
- Having strong knowledge of persona analysis, customer journey mapping and design thinking methodology preferably in Banking & Finance sector.
- Collaborate with cross-functional agile teams and outsource consultants, to ensure a cohesive and customer-centric approach in decision-making processes.
- Strong communication and presentation skills to effectively convey findings to technical and non-technical stakeholders.
- Familiarity with customer experience technologies and tools.
- Experience in quantitative and qualitative research methodologies.
- Ability to work collaboratively in a team environment and manage multiple priorities.
- Solution oriented, analytical thinking and research skills.
- Strong leadership and project management skills.
- Strong command of written and verbal English.
Job Descriptions
- Analyze customer feedbacks and share the insights obtained with relevant individuals / teams in understandable, actionable formats and monitor CX related KPIs such as NPS, CSAT, CES.
- Utilize Python and SQL to extract, manipulate, and analyze large datasets.
- Monitor customer feedback and complaints daily, maintain communication with Sales Management, Contact Center, Product, and Segment teams for customers requiring immediate action, and establish an alert system.
- Develop and maintain dashboards and reports for CX metrics, ensuring accurate and timely delivery of insights to stakeholders.
- Work closely with Product, Segment and UX teams to translate insights into tangible actions and improvements across various customer touchpoints.
- Lead and support journey mapping processes, collaborating with cross-functional teams to optimize end-to-end customer journeys.
- Monitor and evaluate the impact of CX initiatives and provide recommendations for continuous improvement.
Mid-Senior level
Employment typeFull-time
Job functionFinance
IndustriesBanking
#J-18808-Ljbffr-
CX Insight Manager
3 days ago
Fatih, Istanbul, Turkey Odea Bank sa Full timeJob OverviewWe are looking for a highly skilled CX Insight Manager to lead our efforts in delivering exceptional customer experiences across various touchpoints. The ideal candidate will have a strong background in data analysis, customer journey mapping, and solution-oriented thinking.
-
CX Design Lead
5 days ago
Fatih, Istanbul, Turkey Vodafone Group Full timeWhat you'll doYour dream job does exist. Discover it at Vodafone We are looking for a CX Design Lead.First things first: Our Brand. We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries. With our expertise and passion for...
-
Experience Design Director
4 days ago
Fatih, Istanbul, Turkey Vodafone Group Full timeVodafone Turkey is seeking an Experience Design Director to lead our Digital Transformation efforts and drive solutions to improve the customer experience and level of service.Key ResponsibilitiesE2E journey design of new products to be launched, ensuring compatibility to Vodafone Group's digital first proposition checklist of products & services & journeys...
-
Administrative Assistant Manager
3 days ago
Fatih, Istanbul, Turkey getirfinans Full timeAs a leading Banking as a Service model, Getirfinans has established successful partnerships with prominent banking sector players.We are looking for an Office Assistant to play a crucial role in shaping the company's future.Primary Duties:Efficiently manage office supplies and procurement processes.Provide administrative support to executives, including...
-
Assistant Brand Manager
2 weeks ago
Fatih, Istanbul, Turkey Barilla Full timeCareer Opportunities: Assistant Brand Manager (91761)At Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we've blossomed into a global leader in the food industry, guided by our commitment to progress and excellence.Today, Barilla is an international group...
-
Customer Experience Innovation Lead
4 days ago
Fatih, Istanbul, Turkey Vodafone Group Full timeWe are seeking a Customer Experience Innovation Lead to join our high-performing team at Vodafone Turkey.Key ResponsibilitiesE2E journey design of new products to be launched, ensuring compatibility to Vodafone Group's digital first proposition checklist of products & services & journeys delivered within tribes with applying CX checklist.Actively listening...
-
Assistant Brand Manager
2 weeks ago
Fatih, Istanbul, Turkey Barilla Group Full timeAbout BarillaAt Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we've blossomed into a global leader in the food industry, guided by our commitment to progress and excellence.Today, Barilla is an international group present in more than 100 countries and...
-
Assistant Brand Manager
7 days ago
Fatih, Istanbul, Turkey Amazon Full timeWe're looking for a highly skilled and experienced professional to join our team as an Assistant Brand Manager in India.In this role, you'll be responsible for supporting the growth of top-tiered brands on our platform by identifying key customer inputs for growth such as content, marketing, and stock availability.You'll work closely with the brand team to...
-
Executive Assistant Assistant
10 hours ago
Fatih, Istanbul, Turkey Ipekyol Group Full timeAs İpekyol Group, we have played a significant role in the Turkish retail sector with our brands İpekyol, Twist, and Machka since 1986. Our mission is to provide women with a fashion experience that makes them feel special, while our vision is to become a global fashion player who creates value for society by understanding the expectations and needs of the...
-
Assistant Brand Manager
3 days ago
Fatih, Istanbul, Turkey Şölen Full timeQUALIFICATIONSUniversity graduate from one of the top universities in areas of Engineering, Business Administration or Economics1-3 years of experience as Assistant Brand Manager in FMCG sectorExcellent command of written and spoken EnglishStrong passion and strength in consumer, customer and market understanding and insights to develop creative and...
-
Office Manager and Executive Assistant
1 week ago
Fatih, Istanbul, Turkey MINDPICKED Full timeOffice Manager and Executive Assistant (Expat)MINDPICKED is a new generation recruitment firm providing companies solutions in their search for talent, and talents opportunities who want to reach their potential.We are looking for an Office Manager and Executive Assistant (Expat) for our client, a leading multinational company.QualificationsUniversity degree...
-
Assistant Project Manager
2 weeks ago
Fatih, Istanbul, Turkey ENGINEERINGUK Full timeUnilever is currently hiring for Assistant Project Manager - Electrical & AutomationFunction: Supply ChainReports to: Project Delivery ManagerScope: LocalLocation: Istanbul-TuzlaTerms & Conditions: Office-Based// 30-month project-based positionABOUT UNILEVERWith 3.4 billion people in over 190 countries using our products every day, Unilever is a business...
-
Executive Assistant Manager
7 days ago
Fatih, Istanbul, Turkey TD SYNNEX Turkiye Full timeJob Overview:To provide exceptional support to senior leaders within a fast-paced, high-pressure environment. As an Office Manager, you will be responsible for the overall management of the office, ensuring a safe and healthy workspace for all employees.Key Responsibilities:Personal Assistant: Organize schedules, appointments, and meetings, ensuring seamless...
-
Human Resources Assistant Manager
1 week ago
Fatih, Istanbul, Turkey ACUNMEDYA Full timeHuman Resources Assistant Manager (Team Leader) - Dominican RepublicAs ACUNMEDYA, we are looking for a Human Resources Assistant Manager (Team Leader) to work in our office in Dominican Republic.ResponsibilitiesAssist all HR operations (recruitment, onboarding/offboarding, performance management, learning and development, employer branding etc.), working...
-
Assistant Procurement Manager
5 days ago
Fatih, Istanbul, Turkey Unilever Brazil Full timeWhat You Will AchieveAs a Assistant Category Procurement Manager – HC Europe, you will have the opportunity to make a significant impact on the business by driving cost savings and improving operational efficiency. You will work closely with cross-functional teams to identify opportunities for cost reduction and implement process improvements to drive...
-
Assistant Brand Manager
2 weeks ago
Fatih, Istanbul, Turkey Etietieti Full timeJoin to apply for the Assistant Brand Manager role at Eti.Would you like to be a part of our global team which brings dreams to reality?Eti is full of opportunities for your competencies to get you in pursuit of your career Join our team, apply for Assistant Brand Manager, and get beyond your own limits.What is the Main Aim of This Position?To develop and...
-
Assistant Manager Electrical Systems
5 days ago
Fatih, Istanbul, Turkey ENGINEERINGUK Full timeCAREER OPPORTUNITYWe are currently seeking an experienced Assistant Manager Electrical Systems to join our team at ENGINEERINGUK.Job Summary:The successful candidate will assist in managing the daily operation of electrical systems, ensuring compliance with industry standards and regulatory requirements.Key Responsibilities:Coordinate the installation,...
-
Office Assistant
24 hours ago
Fatih, Istanbul, Turkey Dream Games Full timeWe are looking for an Office Assistant who will be responsible for our general office procedures.At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the person we are looking forResponsibilitiesWelcoming and...
-
Office Assistant Manager
5 days ago
Fatih, Istanbul, Turkey World Bank Full timeAbout the JobWe are seeking a skilled and organized Program Assistant to support the smooth operation of our MCT Turkey Hub Office. As a key member of our team, you will provide administrative and logistical support to our department heads and senior team members, ensuring the effective implementation of our program.Main ResponsibilitiesManage calendars,...
-
Front Desk Assistant Manager
3 days ago
Fatih, Istanbul, Turkey ENERCON Gesellschaft mit beschränkter Haftung Full timeKey Skills and QualificationsExperience: 3-5 years of experience in Facilitating Office / Dept. Assisting roles.Communication: Good verbal and written communication skills are required.Prioritization: Ability to manage multiple priorities and multitask effectively.Organizational Skills: Strong organizational skills and attention to detail.