German Speaking Call Center Agent

3 days ago


Fatih, Istanbul, Turkey Vodafone Full time
Stellenbeschreibung:

Behandeln von Vodafone Kabel Deutschland Kunden Anfragen und Anliegen durch Inbound (Eingehende Anrufe) Calls und die Identifizierung möglicher Verkaufschancen in den Gesprächen. Kein Hintergrundwissen zu technischen Themen nötig.

Aufgaben:
  • Effizient und effektiv auf Kundenanfragen, über Inbound-Calls zu reagieren.
  • Kundenanliegen und Engagement halten und sicherstellen, dass alle vereinbarte Qualitätsmerkmale eingehalten und übertroffen werden.
  • Mögliche oder versteckte Kundenanforderungen zu erkennen und versuchen dadurch Zusatznutzen zu erbringen.
  • Mögliche oder versteckte Verkaufschancen, abhängig vom Kundenbedürfnis, zu erkennen und versuchen dadurch Zusatznutzen zu erbringen.
  • Sicherstellen, dass Dienstleistungsvereinbarungen mit einer hohen Genauigkeit erfüllt und durch einer gründlichen, positiven Kommunikation mit 2nd und 3rd Level Lines beibehalten werden, um eine rechtzeitige Problemlösung zu erleichtern.
  • Vereinbarte Prozesse und Arbeitsverfahren verfolgen, um Kundenanfragen zu lösen, und gegebenenfalls mögliche Prozessverbesserungen vorzuschlagen.
  • Das Gleichgewicht zwischen den Vorteilen des Unternehmens und des Kunden, zu verwalten.
  • Angemessen mit Einwänden umgehen.
Klingt wie der perfekte Job? Wir haben noch mehr zu bieten:
  • Arbeit von zu Hause aus
  • Medizinische und zahnärztliche Leistungen
  • Lebensversicherung
  • Spezieller Telefonanschluss für Mitarbeiter
  • Laufende Weiterbildung
  • Sie arbeiten mit bewährter und vertrauenswürdiger Web-Technologie
  • Einstieg in ein technologieorientiertes Unternehmen
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