Project Assistant

4 days ago


Fatih, Istanbul, Turkey Token Finansal Teknolojiler Full time

Direct message the job poster from Token Finansal Teknolojiler

Talent Acquisition & Development Associate

Step into the future of fintech with us

We're not just a company; we're a dynamic team of innovators pushing the boundaries of what's possible. We're on the lookout for passionate, forward-thinking Project Assistant & Long Term Intern - Banking Operations to join us on this exciting journey

Who We Are

At Token Financial Technologies, we lead Turkey's fintech revolution, empowering over 800,000 users and handling nearly 4 million transactions daily. Our flagship solutions, Ödero and TokenFlex, redefine payment systems and corporate benefits with cutting-edge technology. As part of Koç Holding and partnering with Beko, we're a team of innovators dedicated to driving progress and making a real impact in the financial world.

Responsibilities
  • Reviewing customer notifications and conducting root cause analyses, determining necessary development points and providing feedback to relevant process owners,
  • Following up support requests from call centers, responding to them, providing process changes and information updates,
  • Following up customer cases, contacting relevant teams in the process and providing or directing solutions,
  • Following up that customer complaints are resolved within the committed time,
  • Following up sectoral issues and developing technologies.
The Perfect Fit
  • Graduated from relevant undergraduate programs of universities,
  • Having experience in customer call management, process management and channel management in a similar position,
  • Having customer and result-oriented working competence,
  • Strong problem-solving ability, loves solution-oriented work,
  • Strong work follow-up, open to learning and development,
  • Proactive and strong communication skills,
  • Eager to learn new things and able to adapt quickly,
  • Proficient in MS Office applications (Excel, PowerPoint)
  • Having written and spoken English competence.
Seniority Level

Entry level

Employment Type

Temporary

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