Customer Relationship Strategist

6 days ago


Fatih, Istanbul, Turkey DeFacto Full time

At DeFacto, we see ourselves as more than just a company. Our goal is to strengthen the engagement, motivation, and social responsibility of every DeFacto team member.

We're looking for a seasoned CRM Manager to drive customer loyalty and retention initiatives, leveraging data analytics and creative solutions.

Main Objectives:
  • Develop and execute CRM strategies that enhance customer engagement and loyalty.
  • Manage customer retention and growth initiatives with personalized offers and exclusive benefits.
  • Collaborate with cross-functional teams to drive business results and meet KPIs.
Requirements:
  • 7+ years of experience in CRM or a related field.
  • Strong understanding of customer behavior and preferences.
  • Excellent communication and project management skills.
Benefits:
  • International career opportunities and diverse cultural exposure.
  • Continuous learning and professional growth through training programs.
  • Employee recognition and rewards program.


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