Fiat Operations Executive

3 days ago


Fatih, Istanbul, Turkey Tbwa ChiatDay Inc Full time

At OKX, we believe in the transformative power of crypto. As a leading crypto exchange and developer of OKX Wallet, we empower millions to access crypto trading and decentralized applications. Our trusted brand serves hundreds of large institutions seeking safe and reliable access to crypto markets, backed by our Proof of Reserves. Guided by our core principles – We Before Me, Do the Right Thing, and Get Things Done – we cultivate a friendly, rewarding, and diverse environment for every team member.

Job Responsibilities:
  • Oversee customer fiat currency deposits and withdrawals on our exchange platform, ensuring seamless transactions and resolving any issues that may arise.
  • Reconcile daily fiat balances between our exchange system and bank accounts, guaranteeing accuracy and efficiency.
  • Provide timely support to customers regarding payment processing, addressing their queries and concerns with professionalism and expertise.
  • Analyze exceptional settlement items, collaborate with cross-functional teams and banking partners to resolve them promptly, and suggest areas for improvement and automation.
  • Contribute to future development efforts by testing new product offerings, providing valuable insights and feedback.
  • Support the accounting team with reconciliations and other payment-related activities, fostering a culture of collaboration and excellence.
  • Review settlement operations, identify opportunities for enhancement, and propose solutions to optimize processes.
  • Be flexible with working hours, particularly during weekend coverage, to ensure uninterrupted service.


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