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4 days ago
We are seeking a highly skilled Executive Leader in Account Management to join our team at Yemeksepeti. This role offers a unique opportunity to drive operational excellence across Account Management, Operations, and Process Optimization.
The successful candidate will be responsible for defining and executing strategic initiatives to automate manual tasks, standardize operating methods, and optimize tools to achieve strategic business outcomes.
Key responsibilities include leveraging Balanced Scorecard metrics to evaluate operational performance, coordinating cross-functional teams to execute initiatives, and leading a team of Account Management Admins to foster ownership and accountability.
This is an excellent chance to develop and implement strategies to redefine service excellence, focusing on end-to-end transformation and operational agility.
About You- You have 10+ years of experience in program/account management, operations, or process optimization, with at least 3–4 years in a leadership role.
- You possess proven expertise in process design, SOP development, workflow automation, and tool implementation.
- You have advanced analytical and problem-solving skills, with the ability to use data to inform decision-making and track ROI.
- You are an experienced change management professional, familiar with frameworks and best practices.
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Account Management Executive
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