Sales Operations Manager

1 day ago


Fatih, Istanbul, Turkey Boyden Full time

We are seeking an exceptional Sales Operations Manager to join Boyden and lead our retail sales teams.

About the Role

This Senior Management position is responsible for driving revenue growth, improving operational efficiency, and fostering a customer-centric work environment across multiple retail locations.

Main Responsibilities:

  1. Develop and execute regional sales strategies to achieve and exceed targets.
  2. Monitor sales performance, analyze trends, and take necessary actions to maximize revenue and profitability.
  3. Assign and track sales goals across all retail locations, ensuring alignment with company objectives.
  4. Identify and implement strategies to improve store performance, sales conversion rates, and overall operational efficiency.
  5. Lead, mentor, and motivate regional sales teams, including Store Managers and sales staff, fostering a results-driven culture.
  6. Ensure employees are aligned with company vision, mission, and strategic objectives.
  7. Identify training needs and ensure continuous development of sales teams through structured training programs.
  8. Oversee onboarding and performance evaluation of store employees.
  9. Implement effective workforce planning to optimize staff allocation in stores.
  10. Foster a positive, collaborative, and customer-centric work environment.

Requirements:

  • Bachelor's degree in Business Administration, Economics, Engineering or a related field.
  • Minimum of 10+ years of experience in retail sales management overseeing multiple regions and stores.
  • In-depth knowledge of retail management, sales processes, customer engagement, and inventory control.
  • Understanding of laws and regulations affecting retail operations, including commercial law, labor law, occupational safety, and general legal regulations.
  • Proven ability to manage, coach, and develop large teams across multiple locations.
  • Experience in enhancing customer experience, retention strategies, and service excellence.
  • Knowledge of competitor analysis, and consumer behavior insights.
  • Basic understanding of warehouse management, logistics, and supply chain operations.
  • Ability to frequently travel between store locations and work flexible hours, including weekends and holidays.
  • Strong cross-functional collaboration skills to work with headquarters, regional teams, and operational departments.
  • Excellent communication, negotiation, and relationship-building skills.
  • Excellent organizational skills, attention to detail, and the ability to manage multiple priorities and meet tight deadlines.
  • Strong strategic thinking, problem-solving, and analytical skills.
  • Ability to thrive in a very fast-paced, dynamic work environment.
  • Proficiency in Microsoft Office, QDMS and various retail management tools.
  • Proficiency in written and spoken English.


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