
Business Operations Manager
2 days ago
We are seeking a highly motivated Business Operations Manager to join our team. As a key member of our Commercial Operations Team, you will play a critical role in driving sales performance and customer satisfaction.
In this challenging and rewarding role, you will be operationally responsible for achieving Sales, Service targets for defined dealer responsibilities. You will also develop and install cross-functional Development Action Plans to enhance sales volume quality and quantity through achievement of defined Dealer Standards, Customer Satisfaction objectives, Dealer's profitability, and Dealer network development.
Main Responsibilities:
- Provide an industry-leading customer sales experience
- Install and progress performance against dealer targets based on a commercial business plan
- Manage the schedule of targeted dealer visits supported by professional business administration
- Attend required trainings, sales meetings, events, and follow Volvo sales processes
- Engage in proactive lead generation activities
- Identify new business opportunities within the team to explore further improvement and goals for the team
- Ensure accuracy of all reports and paperwork and submit them to required deadlines
To succeed in this role, you will need a Bachelor's Degree in Business Management, Economics, Engineering, or a related field and 2-3 years business/dealer management experience (in an automotive or dealer setting is a bonus). You must have proficient communication skills in English & Turkish, no constraints to travel domestically and internationally, strong skills in working with numbers and analyzing data, good knowledge of Microsoft Office (Excel, PowerPoint, Word & Outlook), and a valid Driving License.
You should be an open-minded person with strong communication skills and the ability to build long-term relationships. You must have an excellent attention to detail and be committed to delivery and performance, together with good analytical decision-making skills.
This is an exciting opportunity to join our team and contribute to the success of Volvo Cars. If you are a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply.
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